Operations Manager & Junior Agent, The Carapella Herschenfeld Team (Hybrid)
About The Position
The Carapella Herschenfeld Team is seeking an Operations Manager & Junior Agent to manage the systems that support a luxury sales team while also gaining hands-on experience as an agent. This hybrid role combines operations and business development with active agent responsibilities. It is designed for an individual early in their real estate career who wishes to learn the business comprehensively by working directly with two top-producing agents. The role involves managing listing systems from launch to closing, overseeing the sales pipeline, and collaborating with the marketing team on full-funnel initiatives. Responsibilities include maintaining a consistent schedule for social media and newsletters, and supporting showings, open houses, and client-facing activities.
Requirements
- Attention to detail.
- Highly organized, comfortable owning multiple workstreams and deadlines at once.
- Strong written & verbal communication skills.
- Comfortable learning new software quickly (the team uses RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, Canva, and more).
- Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting.
- Proactive & Intuitive — able to spot what needs attention and act without waiting to be asked.
Nice To Haves
- Prior experience in real estate, hospitality, sales support, or an operations-heavy role.
- Familiarity with listing platforms (StreetEasy, RealPlus/RLS, Nooklyn) or transaction management tools (SkySlope), familiarity with AI tools.
- Social media content creation or basic design experience (Canva or similar).
- Initiative & a team spirit.
Responsibilities
- Lead and oversee sales operations and pipeline management.
- Maintain transaction records from contract to closing/payout.
- Track commissions, splits, and reimbursements; flag anything stuck in the pipeline.
- Monitor deals against team sales goals and surface at-risk timelines.
- Own the closings tracker and keep it current for team visibility.
- Lead, develop, and oversee marketing strategy for the team.
- Plan and post social media content (Instagram, LinkedIn) on a consistent weekly cadence.
- Draft and produce the monthly team newsletter (copy, layout, scheduling via ActivePipe/ReChat).
- Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets).
- Review marketing spend against the team's annual budget.
- Oversee the team’s website.
- Project-manage listings from pitch to close.
- Pull comps reports.
- Draft listing agreements, exclusives, and building fact sheets.
- Coordinate photography, floorplans, and virtual staging with vendors.
- Activate new listings across RealPlus and StreetEasy.
- Track listing status (upcoming, live, in contract, closed) in the team's master progress tracker.
- Maintain seller reports with up-to-date comps, marketing spend, and showing feedback for each listing.
- Support due diligence packages, deal sheets, and board application materials.
- Cover showings and open houses for the team as schedules require.
- Manage rental client searches (spreadsheets, budget-based sourcing, applications).
- Field buyer/renter leads and keep client communication moving.
- Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up).
- Manage vendor relationships (photographers, stagers, printers, marketing partners).
- Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access.
- Support broader initiatives as they come up (CRM evaluation, new tool rollouts, client gifting, team events).
Benefits
- Base salary: $50,000
- Commission split on any deals sourced or closed independently to be negotiated.
- License-track support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
