Operations Manager / Integrator

Natural Elements Painting & Repair

9h•Remote

About The Position

Natural Elements Painting & Repair (NEPR) is a growing U.S.-based commercial and residential painting and repair company focused on quality service, strong relationships, and continuous improvement. As we grow, we're looking for an Operations Manager / Integrator who can turn priorities into execution, bring structure to the organization, improve systems, hold people accountable, and make sure important initiatives get finished. You'll work closely with leadership while managing key administrative team members and coordinating priorities across the organization. If you enjoy creating order, solving problems, developing people, improving systems, and turning ideas into measurable results, this could be an excellent fit. The Operations Manager / Integrator will drive implementation, accountability, systems, financial administration oversight, and NEPR's operating rhythm. You'll directly supervise our Financial Admin and part-time Implementation Admin while coordinating with Production, Sales, Estimating, and other team members on agreed projects, budgets, systems, and processes. You'll track commitments, identify problems early, facilitate meetings, manage quarterly priorities, oversee system implementations, improve processes, and ensure people follow through on agreed results. Success means priorities get completed, systems remain reliable, accountability is clear, and less routine coordination and follow-up falls back onto company leadership.

Requirements

Demonstrated experience leading and developing team members
Proven ability to establish KPIs, manage performance, and hold people accountable
Strong project and implementation management skills
Experience managing budgets, financial administration, or financial reporting processes
Experience coordinating consultants, vendors, or technical providers
Practical Pipedrive or similar CRM experience
Strong Google Sheets and Google Workspace skills
Comfortable managing AI, automation, and technology implementation projects
Experience creating SOPs, processes, onboarding, or training materials
Highest-level English communication skills required, both written and spoken
Comfortable leading meetings and difficult accountability conversations
Strong organization, judgment, problem-solving, and follow-through
Ability to work independently and manage multiple priorities remotely
Reliable computer, high-speed internet, and backup plan for internet or power outages

Nice To Haves

Operations management, Integrator, project management, or business operations experience
Construction, painting, home services, or other project-based service experience
Familiarity with EOS or similar operating systems
Experience implementing or administering Pipedrive
Experience with AI and automation tools
Familiarity with Slack, Connecteam, PaintScout, Procore, BuildingConnected, Autodesk, or similar systems

Responsibilities

Oversee timely and accurate financial reporting with the Financial Admin
Review monthly P&Ls, budgets, billing, collections, spending, and project costs
Identify material budget variances and ensure corrective actions are assigned and completed
Provide leadership with clear visibility into financial concerns and recommended actions
Lead, manage, coach, and hold accountable the Financial Admin and part-time Implementation Admin
Establish clear responsibilities, priorities, and measurable KPIs
Conduct biweekly goal-setting and performance reviews
Address underperformance promptly and professionally
Follow up across the organization on agreed implementation, budget, and systems commitments
Escalate recurring accountability issues appropriately
Own preparation, facilitation, documentation, and follow-through for weekly company meetings
Lead structured 90-minute leadership meetings
Ensure scorecards, priorities, implementation status, and key issues are ready for review
Facilitate problem-solving to identify root causes and concrete solutions
Assign owners and deadlines and verify actions are completed
Help organize quarterly and annual reviews and planning sessions
Coordinate quarterly company priorities with clear owners, milestones, and deadlines
Own and maintain NEPR's implementation tracking system
Review progress weekly and address threatened deadlines early
Manage AI and automation initiatives with staff and technical providers
Manage Pipedrive and other CRM implementations, including configuration, testing, training, and rollout
Coordinate consultants and providers against approved scopes, budgets, and deadlines
Evaluate new initiatives based on strategic fit, profitability, resources, and effort
Own the company's weekly Scorecard and ensure required metrics are accurate
Manage Pipedrive administration, workflows, reporting, and issue resolution
Manage Google Sheets used for dashboards, financial tracking, operational reporting, and implementation
Build and maintain SOPs, checklists, templates, and internal documentation
Coordinate onboarding and training materials for key roles
Track process compliance and correct inconsistent execution
Identify opportunities to save time, reduce errors, and improve operational efficiency