Operations Manager In Training

1-800-GOT-JUNK?Bedford Heights, OH
Onsite

About The Position

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people. Are you looking for an exciting, hands-on outdoor job with ample growth opportunities? Then join us as our Operations Manager In-Training! At 1-800-GOT-JUNK?, we’re the world’s largest junk removal service, committed to providing exceptional customer experiences while promoting sustainability. We are looking for a passionate and driven Operations Manager to lead our team and enhance our operational efficiency. As the Operations Manager In-Training, you will be trained at all levels to be fast tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations. Where you will oversee daily operations, ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals.

Requirements

  • 1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
  • 21+ years of age and a valid driver's license (required for insurance purposes)
  • Strong leadership and team-building skills.
  • Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
  • Able to lift at least 50 lbs repeatedly!
  • Proficient in Microsoft Office and operational software.
  • Enjoy talking with customers on site residentially or commercially

Nice To Haves

  • Previous experience in sales, moving, driving, warehouse, construction, customer service, maintenance and landscaping

Responsibilities

  • Manage daily operations, ensuring efficient and safe junk removal services.
  • Lead, train, and motivate a team of drivers and crew members on client sites.
  • Monitor and improve operational performance and customer satisfaction metrics.
  • Develop and implement operational policies and procedures.
  • Manage inventory and equipment, ensuring maintenance and compliance.
  • Collaborate with marketing to drive local outreach and customer acquisition.
  • Analyze financial reports and assist in budget management.

Benefits

  • Competitive payment structure including (Base Hourly + Profit Share + Performance-Based Bonuses)
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
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