Operations Manager II

TD • Southfield, MI

5d • $91,000 - $136,240 • Onsite

About The Position

The Operations Manager II oversees operations of several functions or processes within assigned team/unit. This role leads, develops, coaches, and motivates an assigned team, ensuring consistent adherence to and delivery of Human Resources/Company policies, practices, and principles. The manager ensures performance and strategic plans are executed properly, develops and maintains an operating budget, ensures adherence to budget, and takes corrective action as necessary. This role directs efforts to research and identify sources of issues and resolutions, evaluates staffing ratios and issues affecting attrition/retention, and delegates tasks and authority to enhance performance of assigned units. The Operations Manager II analyzes operational performance, leads and applies the performance management process, and supports employees in their personal and performance development. Additionally, this role acts as a back-up to Senior Management.

Requirements

• Bachelors degree or progressive work experience in addition to experience below
• 7+ Years of related experience
• Prior leadership experience or progressively responsible Department/Bank experience
• Proven leadership, delegation, coaching and mentoring skills
• Demonstrated project management skills
• In-depth knowledge of principles, policy and practices related to assigned department
• Demonstrated ability to successfully balance competing priorities and make sound decisions within and outside of established policy
• Strong analytical skills with ability to identify problems and trends and develop and implement solid business solutions
• Excellent communication skills, both verbal and written with ability to successfully influence others at all levels
• Demonstrated department technology skills with strong PC Skills
• Must be available to work flexible hours determined by the needs of the department

Responsibilities

• Leads, develops, coaches, and motivates an assigned team
• Ensures the consistent adherence to and delivery of Human Resources/Company policies, practices and principals
• Ensures performance and strategic plans are executed properly
• Develops and maintains an operating budget, ensures adherence to budget, and takes corrective action as necessary
• Directs efforts to research and identify sources of issues and resolutions
• Evaluates staffing ratios and issues effecting attrition/retention
• Delegates tasks and authority to enhance performance of assigned units
• Analyzes operational performance
• Leads and applies the performance management process, supports Employees in their personal and performance development
• Acts as a back-up to Senior Management

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level