Operations Manager I

Aon Corporation • Deerfield, IL

11d • Hybrid

About The Position

Aon is looking for an Operations Manager I. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. This is a hybrid role with 2 days a week in the Bannockburn, IL office. Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• Extensive knowledge of and experience in administration and project/production management software and Microsoft office applications (Excel and Power Point).
• Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
• Strong social skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
• Demonstrated excellent verbal, interpersonal, and written communication skills.
• Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
• Ability to identify and analyze organizational needs with solid problem-solving abilities.
• Exemplifies the behaviors defined in the Aon Competency Model.
• Must attain and maintain appropriate broker’s license(s).
• 3 or more years of supervisory experience and over 7 years of commercial insurance experience.

Nice To Haves

• Bachelors degree preferred or equivalent industry experience.

Responsibilities

• Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
• Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
• Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required.
• Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
• Review specialist performance to resolve if client fulfillment is in accordance with expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement/administration rules.
• Assist team in developing effective relationship with outsourced provider and business; and ensure on and offshore works together as one team.
• Participate in the development of client solutions with Regional Managing Directors, Account Executives and other leadership teams.
• Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
• Develop a team of 5-10 specialists of various levels, engaged in the fulfillment of service requirements for Aon’s Retail Brokerage clients (ARS).
• Responsible for the performance of their team and has accountability to ABS/ACS management.
• Ensure that their team implements with the highest degree of accuracy, according to established timeframes.
• Responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams.

Benefits

• a 401(k) savings plan with employer contributions
• an employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year
• 15 days of paid vacation per year
• paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• an employee assistance program that includes free counseling sessions
• two “Global Wellbeing Days” each year
• agile, inclusive environment allows you to manage your wellbeing and work/life balance
• continuous learning culture inspires and equips you to learn, share and grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree