Operations Manager; Healthcare Recovery

ARMStrong Insurance Services • Itasca, IL

21h • Onsite

About The Position

Brown & Joseph is seeking an Operations Manager; Healthcare Recovery as we continue to grow our team. The Operations Manager will support the day-to-day management of JRP's healthcare recovery operations. This role is responsible for workflow oversight, KPI monitoring, team support, operational reporting, process improvement, and ensuring efficient execution of recovery activities. The ideal candidate is a strong people leader and organizer who can help drive accountability, consistency, and operational excellence across the team.

Requirements

• 3-5 years management or supervisory experience.
• Strong organizational and communication skills.
• Experience managing KPIs and operational performance.
• Experience leading teams in a fast-paced environment.

Nice To Haves

• Healthcare, collections, insurance, or revenue cycle experience preferred.

Responsibilities

• Monitor daily workflow and inventory movement.
• Assist with workload distribution and resource allocation.
• Track operational productivity and performance metrics.
• Identify workflow bottlenecks and escalate concerns.
• Support implementation of operational procedures and best practices.
• Provide coaching and support to collectors and supervisors.
• Assist with onboarding and training activities.
• Monitor adherence to company policies and procedures.
• Support performance management and employee development initiatives.
• Promote accountability and teamwork.
• Monitor daily, weekly, and monthly KPI performance.
• Prepare operational reports and productivity summaries.
• Assist leadership with performance tracking and trend analysis.
• Coordinate follow-up on action items and operational initiatives.
• Identify opportunities to improve efficiency and productivity.
• Assist with documentation of procedures and training materials.
• Support quality assurance and compliance initiatives.
• Participate in cross-training and business continuity efforts.

Benefits

• Health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed