Operations Manager - Health Insurance Plan Subrogation

Intellivo•Creve Coeur, MO

2d•Onsite

About The Position

We’re looking for a strong people leader to oversee a Health Plan Subrogation Recovery Unit. In this role, you will lead a team of 15+ Subrogation Recovery Specialists, Case Development Specialists, and Legal Assistants supporting our Attorneys, with responsibility for turning case opportunities into meaningful recovery for our clients. This role is centered on leading through others. You’ll own a defined book of business and be responsible for team performance, day-to-day execution, and building a culture of accountability and continuous improvement. You’ll report to the Senior Director and play a key role in connecting strategy to execution, ensuring your team has clarity, structure, and support needed to perform at a high level.

Requirements

5+ years of experience in healthcare subrogation, claims recovery, insurance operations, or a closely related field
1–3 years of direct people leadership, supervisory, or team management experience in a performance-driven environment
Experience leading frontline staff against productivity, quality, and financial or operational performance targets
Demonstrated ability to manage day-to-day execution, workload prioritization, and performance accountability across a multi-function team
Strong working knowledge of subrogation workflows, claims handling, recovery processes, and case prioritization practices
Strong people leadership and coaching skills, with the ability to set clear expectations, provide direct feedback, and build team accountability
Effective performance management skills, including monitoring results, addressing performance gaps, and recognizing strong performance
Strong operational execution and prioritization skills in a fast-paced, metrics-driven environment
Ability to use data, trends, and case-level insight to guide decisions and improve team performance
Strong problem-solving skills, with the ability to identify workflow bottlenecks and implement practical improvements
Clear written and verbal communication skills, with the ability to work effectively across team members, attorneys, and leadership
Strong attention to quality, accuracy, and compliance in day-to-day execution

Nice To Haves

Experience in a private equity–backed or high-growth healthcare services environment
Familiarity with case management systems and subrogation automation tools
Experience leading multi-function operational teams

Responsibilities

Translate team goals into clear, actionable daily priorities
Continuously prioritize work based on value, urgency, and case complexity
Focus the team on high-impact, recovery opportunities to improve outcomes and speed
Manage case assignments, workload distribution, and team capacity
Create structure and consistency in how work gets done
Lead, coach, and support a team of 15-20 individuals
Invest in developing team capability over time through coaching and feedback
Set clear expectations and help team members understand what success looks like
Hold regular 1:1s, focused on performance, development, and removing roadblocks
Set measurable performance goals tied to recovery outcomes
Support the team in improving performance and overcoming challenges
Use data and case-level insight to monitor progress and guide decisions
Address performance gaps with clarity and a focus on improvement
Recognize and grow strong performers by expanding their opportunities
Identify bottlenecks and areas for improvement in team workflow process gaps before they become problems, and drive the solutions
Partner with leadership to implement changes that improve yield, speed, and consistency
Encourage a mindset of ownership and problem-solving across the team