Operations Manager - Front Desk
About The Position
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a dedicated and highly organized Front Desk Manager to oversee the daily operations of the front desk at one of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! The ideal candidate will have excellent communication and leadership skills, a strong attention to detail, and a passion for providing an outstanding customer experience. As the Front Desk Manager, you will play a crucial role in creating a welcoming and efficient environment for our residents and associates.
Requirements
- A high school diploma or equivalency (GED), bachelor's degree preferred
- 1-3 years of multi-family leasing experience or related experience in a hotel, retail or restaurant environment
- 2 or more years of supervisory or training experience required
- Strong leadership and interpersonal skills
- Excellent verbal and written communication skills
- Ability to handle difficult situations with composure and professionalism
- Attention to detail and problem-solving skills
- Proficiency in using administrative software and Microsoft Office Suite
- Mobility to walk the property and maneuver packages/deliveries
Responsibilities
- Maintain a professional and friendly atmosphere at the front desk, greeting and assisting residents with a warm and welcoming demeanor
- Handle resident inquiries, complaints, and special requests in a courteous and timely manner.
- Maintain and update front desk procedures and policies
- Oversee a team of concierge in a scheduling and problem solving capacity
- Coordinate with vendors and contractors on community access and special projects
- Organize resident events and community outreach
Benefits
- Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
- Growth based on achievement and promotion from within.
- Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
- A 20% discount on our incredible apartment homes.
- A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
