(USA) Operations Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Wm.com, Hmsc)
About The Position
This position is responsible for driving and implementing the business plan for their area of responsibility to achieve facility goals in production, quality, and safety. The role involves forecasting staffing, workload, and performance results to meet business demands. The Operations Manager will prepare, review, and analyze business reports to identify operational improvements. They will monitor and ensure compliance with Logistics and company quality and safety standards, policies, and procedures. This role includes identifying and resolving associate, customer, and supplier concerns, and supervising and managing associates and leaders by providing direction, monitoring performance, offering feedback, and identifying training and development needs. The position emphasizes building high-performing teams, embracing diversity, creating a culture of belonging, and empowering associates to thrive. It also involves working collaboratively, communicating effectively, attracting and retaining talent, and recognizing contributions. The role requires acting with integrity, upholding ethical standards, and supporting Walmart's goal of becoming a regenerative company by making a positive impact. The Operations Manager will serve customers by delivering results, putting the customer first, and making decisions based on data and insights, balancing short and long-term priorities. They will strive for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, and encouraging continuous improvement and the adoption of new technologies.
Requirements
- Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management)
- 1 year's experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas
- OR 1 year's experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates
- OR 3 years' experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Financial Modeling and Analysis
- Managing challenging workforce issues
- Modeling/Forecasting
- Preparing and executing budgets
- Profit and Loss (P&L) Accountability
- Supervising Associates
- Walmart Logistics Manager
- Bachelors: Business
- Bachelors: Finance
- Bachelors: Logistics
- Bachelors: Management
- Bachelors: Operations Management
Responsibilities
- Drive and implement the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements.
- Forecast staffing, workload, and performance results to meet business demands for workload and performance results for area of responsibility.
- Prepare, review, and/or analyze business reports and use information to identify operational improvements (e.g., production, quality, safety).
- Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation.
- Identify and ensure associate, customer, and supplier concerns are resolved using own judgment or consulting others when needed.
- Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance, providing feedback, identifying training and development needs, and providing opportunities for learning and growth.
- Teach, support, and model Logistics and company policies and procedures.
- Participate in the hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
- Build high-performing teams, embrace differences in people, cultures, ideas, and experiences.
- Create a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Create opportunities for all associates to thrive and perform.
- Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
- Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
- Maintain and promote the highest standards of integrity, ethics, and compliance.
- Model the Walmart values to support and foster our culture.
- Hold oneself and others accountable.
- Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
- Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
- Deliver results while putting the customer first.
- Consider and adapt to how, where, and when customers shop.
- Apply the EDLP (Every Day Low Price) and EDLC (Every Day Low Cost) business models to all plans.
- Make decisions based on data, insights, and analysis.
- Balance short- and long-term priorities.
- Consider our customers, fellow associates, shareholders, business partners, and communities when making plans.
- Display curiosity and a desire to learn.
- Take calculated risks.
- Demonstrate courage and resilience.
- Encourage learning from mistakes.
- Drive continuous improvements.
- Adopt and encourage the use of new technologies and skills.
- Support others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
