Operations Manager Environmental Services
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for overseeing administrative functions and operations and ensuring efficient and effective delivery of administrative support services to clinical and non-clinical departments. This position will manage administrative staff, coordinate office operations, optimize processes, and maintain compliance with organizational policies and healthcare regulations.
Requirements
- Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required
- Experience in healthcare administration or closely related role 5-7 years required
- Experience in a supervisory or leadership role 2-3 years required
- Strong organizational, communication, and leadership skills.
- Excellent problem-solving, decision-making, and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite and familiarity with healthcare management software.
- Familiarity with relevant healthcare regulations, including the Health Insurance Portability and Accountability Act, to ensure compliance and maintain patient confidentiality.
- Familiarity with the healthcare industry, hospital operations, and medical terminology is important for effectively understanding and addressing customer inquiries.
- Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency.
- Dedication to providing exceptional customer service and ensuring a positive experience for patients, visitors, and other stakeholders.
Responsibilities
- Oversee daily administrative operations, including office management, scheduling, record-keeping, data entry, and clerical support.
- Develop, implement, and maintain standard operating procedures (SOPs) to ensure consistent and efficient administrative practices across the organization.
- Monitor and optimize administrative workflows to improve efficiency, reduce costs, and enhance service delivery.
- Supervise, train, and develop a team of administrative professionals, including receptionists, clerks, coordinators, and office assistants.
- Ensure that staff are well trained on organizational policies, customer service standards, and healthcare compliance requirements.
- Ensure compliance with healthcare regulations, organizational policies, and data privacy standards in all administrative activities.
- Develop and maintain policies and procedures related to administrative services, ensuring compliance with local, state, and federal regulations.
- Conduct regular audits and assessments to identify and address potential compliance risks.
- Collaborate with clinical, financial, HR, and other departments to ensure seamless administrative support and alignment with organizational goals.
- Serve as a liaison between administrative services and other departments to address operational needs, resolve issues, and support cross-functional projects.
- Ensure that administrative staff provide exceptional customer service to patients, visitors, and internal stakeholders.
- Handle escalated customer service issues, complaints, and inquiries to ensure timely and satisfactory resolution.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
