Operations Manager - Employee Health & Benefits

Marsh McLennan•Golden Valley, MN

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking an Operations Manager for their Employee Health & Benefits team. This role is responsible for the daily operations of the client service team, including management, issue escalation, problem-solving, and guidance. The Operations Manager will also focus on fostering professional and career advancement opportunities and overseeing the support, development, and growth of client services professionals. This position is crucial for the strategic development of client service team functions and processes, blending company operations with strategic planning to advance the department. Collaboration within and across departments, along with a commitment to innovation, is essential for driving operational excellence, enhancing client satisfaction, and creating efficiencies. The ideal candidate will demonstrate strong leadership, a sense of urgency, a proactive approach to process improvement, and a passion for developing high-performing teams in a fast-paced environment.

Requirements

Bachelor’s degree or equivalent work experience required.
Working knowledge of employee benefit plans.
5+ years of industry experience.
Demonstrated relationship management skills.
Experience consulting, managing, implementing, and renewing small and large group health & welfare plans (medical, dental, ancillary, FSA, HSA, COBRA, and voluntary worksite plans).
Working knowledge of HRIS and Payroll systems and their interaction with employers and benefit offerings.
Working knowledge of HIPAA, ERISA, COBRA, MNPFML, Transparency in Coverage, and other state and federal employee benefit regulations.
Comprehensive understanding of key challenges in employee benefit plans and current healthcare trends.
Ability to coordinate multiple projects while ensuring timely and accurate client deliverables.
Effective problem-solving and resolution skills.
Strong leadership and team management skills.
Proven ability to motivate and develop colleagues.
Sense of urgency and ability to project manage multiple initiatives and goals simultaneously.
Strong organizational, project planning and management, analytical, and multi-tasking skills.
Ability to face high stress with positivity and a problem-solving mindset.
State Life/Health insurance license required.

Nice To Haves

GBDS, CEBS, or other relevant designations.

Responsibilities

Manage the daily operations of the client service team.
Oversee recruiting, management, issue escalation, problem-solving, and guidance for the client service team.
Foster professional and career advancement opportunities for team members.
Oversee the support, development, and growth of client services professionals.
Contribute to the strategic development of client service team functions and processes.
Blend company operations with strategic planning to move the department forward.
Build and maintain all levels of client service team members.
Collaborate within and across departments to drive operational excellence, enhance client satisfaction, and create efficiencies.
Demonstrate strong leadership, a sense of urgency, and a proactive approach to process improvement.
Develop high-performing teams in a fast-paced environment.