Operations Manager, Data Quality

Tri Delta•Addison, TX

9d•$55,000 - $60,000•Remote

About The Position

Tri Delta is seeking an Operations Manager, Data Quality to ensure the accuracy, completeness, and reliability of member records within the organization’s database. The role plays a critical part in supporting member engagement, reporting, and strategic decision-making by maintaining high data quality standards and implementing processes that improve data integrity over time. The ideal candidate will combine their knowledge of data management and reporting within the Salesforce CRM with their passion for supporting member-based organizations. Those with experience as a Junior Data Analyst or as an early career Database Administrator should be well suited.

Requirements

Bachelor’s degree or equivalent experience
2+ years of hands-on experience with Salesforce CRM including data management and reporting.
Strong attention to detail and commitment to data accuracy
Proficiency in Excel (data cleaning, formulas, pivot tables)

Nice To Haves

Salesforce Administrator Certification (ADM 201) or willingness to obtain
Experience in a membership-based organization, nonprofit, or association
Experience with Salesforce reporting and dashboards
Experience with Salesforce Flow, validation rules, and duplicate management tools
Familiarity with Salesforce Data Loader or similar data import/export tools
Knowledge of Salesforce’s native data quality features (duplicate rules, matching rules, field history tracking)
Familiarity with data governance frameworks and best practices
Experience leading change management and training staff
Experience with data enrichment tools or integrations

Responsibilities

Monitor, audit, and maintain member records to ensure accuracy, consistency, completeness
Identify and correct duplicate, outdated, or incomplete records
Establish and enforce data entry standards and governance practices
Perform regular data cleansing and validation activities
Train staff on best practices for data entry and maintenance
Develop documentation and standard operating procedures, including reviewing the existing data framework and revising data dictionaries
Provide ongoing support to teams entering or using member data
Develop and implement workflows to prevent data errors at the point of entry
Create rules and automation to flag incomplete or inconsistent records
Conduct routine data accuracy audits and report findings
Build and maintain Salesforce reports and dashboards to track data quality metrics
Support reporting needs for membership, events, development, and leadership
Analyze trends in data gaps and recommend improvements
Abide by and lead others in Tri Delta’s project management process and practices.
Receive and act on feedback; focus on self-development to become the best version of yourself.
Pursue open and consistent communication with Tri Delta employees and volunteers.
Conduct all work with a focus on elevating Tri Delta’s brand as a premier women’s organization dedicated to helping women live, learn, and lead – with Purpose, for a lifetime.
Be passionate about serving others (e.g., Tri Delta employees, Board members, collegiate and alumnae members) and helping them become the best versions of themselves.