Operations Manager, Continuing Education

Highline College•Highline College 2400 S 240th St Des Moines, WA

6d•Onsite

About The Position

The Operations Manager provides leadership and oversight for the day-to-day operations necessary to deliver high-quality education and corporate & customized training. This position is responsible for managing the fiscal and operational support needed to ensure smooth implementation and sustainability of non-credit/credit offerings. Continuing Education is a self-support department and continuation of employment is based on the ongoing revenue generated from Continuing Education classes and customized training opportunities. This position is fully on-site and requires regular presence on campus. This position is a full-time, at-will overtime-eligible exempt position.

Requirements

Bachelor’s degree in Business Administration, Educational Administration, Communications, or a related field; OR 3+ years of progressive experience in operations management, project management, or higher education administration; AND 2+ years of program or grant management experience where fiscal management of funds was required; AND Experience in supervision of frontline staff.

Nice To Haves

Strong interpersonal, business writing, and oral communication skills
Proficiency in Microsoft Office, and Google Workspace
Ability to use sound, independent judgment in decision-making and working with external partner organizations
Experience in higher education or working in a self-support department
Strong proficiency in database management, and financial tracking software
Ability to navigate complex organizational policies
Bilingual or multilingual ability

Responsibilities

Monitor, and manage program budgets, ensuring all deliverables are accomplished in accordance with grant expectations, institutional guidelines for self-support programs and state/federal regulations.
Oversee fiscal-related processes, including billing, invoicing, tracking expenditures, and resolving discrepancies in student account records.
Contribute to long-term financial planning and budget monitoring while coordinating with internal departments to ensure compliance with institutional policies.
Generate payroll contracts and stipends based on information provided in grants, contracts and open enrollment classes.
Act as the primary approver for payroll and personnel actions.
Managing quarterly academic and financial administration.
Develop, implement, and refine administrative and programmatic systems and procedures to enhance efficiency and service delivery.
Create and maintain documentation, such as Standard Operating Procedures (SOPs), to support consistency and scalability.
Analyze and review procedures within ctcLink and CampusCE software to ensure the effectiveness of programs and compliance with requirements.
Plan infrastructure maintenance, procurement, and daily office workflow.
Manage space utilization and compliance with institutional policies.
Manage department employees by recruiting, hiring, training, supervising, assigning work, conducting performance evaluations, and administering disciplinary and termination actions as appropriate.
Establish and maintain workflows, service expectations, and operational consistency among staff.
Provide immediate, clear, and direct performance feedback and ensure any behavioral or performance problems are corrected promptly.
Schedule work assignments and hours in conjunction with frontline support staff and serve as a primary backup for front desk coverage when required.
Partner with department directors to translate institutional goals into actionable day-to-day processes.
Collaborate with internal departments to support daily operations and workforce initiatives.
Represent the college at internal and external meetings, conferences, and public relations events.
Facilitate and participate in departmental meetings and ensure timely, accurate communication of process updates and changes to staff and management.