Operations Manager - Commercial Operations Flood Compliance

U.S. Bank • Oshkosh, WI

1d • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Operations Manager – Commercial Operations Flood Compliance leads a cross-site team responsible for quality control and oversight of flood compliance reviews to ensure adherence to the Flood Disaster Protection Act (FDPA) and applicable regulatory requirements, including timing and documentation standards. This role manages end-to-end operational execution across key checkpoints—pre-funding, pre-close, and life-of-loan/ongoing monitoring—to ensure appropriate flood insurance coverage and strong regulatory compliance. This leadership role will drive consistent execution, mitigates compliance and operational risk, and partners closely with frontline business stakeholders—balancing service expectations while advocating for sustainable, high-quality workflows. This role requires working from our U.S. Bank location in Oshkosh, WI three (3) or more days per week.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience

Nice To Haves

• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Proven people leadership and coaching capabilities, including feedback, performance management, and employee development
• Experience leading quality control, monitoring, or control-based operations in a regulated environment
• Ability to exercise sound judgment in ambiguous situations, balancing operational efficiency, customer experience, and risk
• Strong process improvement mindset, with the ability to identify inefficiencies and drive continuous improvement
• Excellent interpersonal, verbal, and written communication skills; ability to influence across levels and functions.
• Demonstrated ability to manage escalations, handle conflict constructively, and advocate for teams while meeting business needs.

Responsibilities

• Operational Leadership Directly develop a cross-site team of 10 direct reports responsible for quality control of flood reviews across pre-funding, pre-close, and life-of-loan monitoring activities required by FDPA.
• Leads high-performing team by setting clear goals, providing ongoing coaching and feedback, measuring results, recognizing success, and reinforcing accountability.
• Drives innovation and operational efficiencies by fostering a culture of continuous improvement and encouraging team members to bring forward ideas that enhance outcomes for Operations and customers.
• Innovation and Continuous Improvement Participate in the review, improvement, and standardization of operational systems and procedures relevant to the flood compliance function.
• Support adoption of AI-enabled solutions to improve efficiency and find new ways of working through a culture of continuous improvement.
• Stakeholder Partnership & Escalation Management Maintains a strong customer focus and professional presence, effectively supporting internal partners and, as applicable, external customers while reinforcing trust and service excellence.
• Serve as a key point of contact for complex issues and escalations involving frontline business partners Build strong internal partnerships through collaboration to ensure alignment on service, compliance, and process expectations.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level