Compliance Operations Manager

Patreon • New York, NY

1d • Hybrid

About The Position

We are seeking a detail-oriented Compliance Operations Manager to oversee the day-to-day execution of our sanctions and AML programs. This role is responsible for ensuring that monitoring, investigations, and reporting activities are performed effectively and consistently.
You will manage the daily workload of the AML and OFAC operations function across multiple time zones (New York and Porto), ensuring timely completion of assignments, appropriate case prioritization, and strong operational discipline. This role requires a hands-on leader who can balance tactical execution with strategic program improvement.
This role is ideal for someone who thrives in a high-accountability environment, enjoys building scalable systems, and brings a continuous improvement mindset to compliance operations.

Requirements

• 4+ years of professional experience, including at least 1+ year in AML, sanctions, or compliance operations
• Hands-on experience conducting AML investigations and/or operational case management
• Working knowledge of SAR filings with FinCEN and OFAC reporting requirements
• Strong analytical skills with the ability to synthesize facts, identify risk patterns, and clearly communicate findings and recommendations
• Demonstrated project leadership experience and the ability to manage multiple initiatives simultaneously
• A track record of positively influencing teams and driving results in periods of change or growth
• The ability to build strong cross-functional relationships across Compliance, Legal, Risk, Product, and Operations
• Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely
• A self-starter mentality with comfort operating independently in ambiguous or evolving environments

Nice To Haves

• Experience working with case management or support tools such as Zendesk
• Exposure to transaction monitoring systems and rule tuning
• Experience working across global or multi-time-zone teams

Responsibilities

• Oversee daily AML and OFAC operations, including workload management, case assignment, and deadline coordination
• Lead and manage a distributed team across time zones, ensuring alignment, consistency, and accountability
• Monitor and manage team performance metrics, SLAs, and quality standards
• Assist in drafting, maintaining, and enhancing AML and OFAC policies and procedures to ensure regulatory compliance
• Support strategic and tactical initiatives to strengthen the AML and sanctions compliance program
• Partner with the Director of Compliance to tune and calibrate transaction monitoring rules, optimizing detection effectiveness while minimizing false positives
• Identify, recommend, and implement process improvements to increase operational efficiency and scalability
• Develop and manage reporting databases and dashboards to track trends, risk indicators, and potential money laundering or terrorist financing activity
• Produce trend analysis and demographic reporting to inform risk assessments and senior leadership decision-making

Benefits

• Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed