Operations Manager, Clinical Trials

Health Haven•West Palm Beach, FL

6d•$60,000 - $80,000•Onsite

About The Position

At Health Haven and Health Synergy Clinical Research, we are building a modern and integrated model of psychiatric care that combines high-quality outpatient treatment, interventional psychiatry, and industry-sponsored pharmaceutical clinical research. Our mission is to provide compassionate, evidence-based mental health care while helping advance the future of psychiatric treatment through ethical clinical research and innovative therapeutic approaches. With continued expansion across Florida, our organization offers physicians the opportunity to grow within a collaborative, high-performing environment focused on clinical excellence, innovation, operational efficiency, and long-term professional development. We are committed to creating an environment where physicians can thrive clinically, professionally, and financially while working alongside an experienced multidisciplinary team dedicated to exceptional patient care.

Requirements

Bachelor's degree required
3+ years of clinical research experience required
Experience managing industry-sponsored clinical trials required
Strong knowledge of FDA regulations, ICH-GCP guidelines, HIPAA requirements, and human subject protections
Experience leading multidisciplinary teams in a clinical or research environment
Demonstrated ability to manage multiple studies, priorities, and deadlines simultaneously
Strong understanding of participant recruitment, retention, and study startup processes
Experience working with sponsors, CROs, monitors, and Principal Investigators
Proficiency with CTMS, EDC systems, Microsoft Office Suite, and research-related software platforms
Strong financial and operational acumen, including experience monitoring study performance and operational metrics
Exceptional organizational skills and attention to detail
Excellent interpersonal, communication, and relationship-building skills
Strong critical thinking, problem-solving, and decision-making abilities
Ability to work independently while fostering collaboration across teams
Professionalism, adaptability, and a commitment to operational excellence

Nice To Haves

Master's degree preferred
3+ years of leadership, operations management, or supervisory experience preferred
Clinical research certifications (CCRC, CCRP, ACRP, or SOCRA) preferred
Spanish language proficiency preferred

Responsibilities

Oversee all active clinical trials, ensuring protocol adherence, participant safety, study quality, and timely completion of study milestones
Manage daily site operations, workflows, scheduling, staffing resources, equipment, and facility readiness to ensure efficient study execution
Recruit, train, supervise, mentor, and evaluate Clinical Research Coordinators, Regulatory Specialists, Recruiters, Medical Assistants, and other site personnel
Develop and oversee recruitment and retention strategies to achieve enrollment goals and maintain an exceptional participant experience
Serve as the primary operational contact for sponsors and contract research organizations, coordinating site visits, feasibility assessments, and ongoing communications
Support feasibility reviews, regulatory submissions, study startup activities, and site activation efforts to ensure efficient study launches
Ensure compliance with FDA regulations, ICH-GCP guidelines, HIPAA requirements, IRB standards, and all applicable research regulations
Maintain audit and inspection readiness through routine quality reviews, process improvement initiatives, and staff training
Monitor study performance metrics, operational efficiency, study profitability, and resource utilization while supporting organizational growth objectives
Assist with business development efforts, sponsor relationship building, and identifying opportunities to expand the site's clinical trial portfolio
Track key operational metrics, enrollment performance, retention rates, and study timelines to drive continuous improvement
Other Duties as Assigned