Operations Manager/ Canine Coach Trainer

Dogtopia of Roanoke•Roanoke, TX

11d•Onsite

About The Position

Dogtopia, the industry leader in dog daycare, boarding, grooming and spa services has an opening for an energetic, organized, business minded individual to lead our team as Operations Manager at our new facility in Texas. This is a role for someone with a management and a sales/operations background who understands hard-work, how to deliver and train others to provide top customer service and ensure a great and safe environment for the dogs in our care. This person should love dogs – and, upon completion of training, you can even bring YOUR dog friendly dog to work with you! What a bonus!

Requirements

management and a sales/operations background
understands hard-work
how to deliver and train others to provide top customer service
ensure a great and safe environment for the dogs in our care
love dogs

Nice To Haves

bring YOUR dog friendly dog to work with you

Responsibilities

Maintains optimum back of house staffing and development with employees
Leads by example by coaching all on contributing to a positive team-oriented culture
Manages completion of all Spa Services – baths, nails, ear cleaning, and brushouts
Delivers written performance reviews and gives employees positive written acknowledgment when due
Must have a flexible schedule that includes some evenings, weekends, and holidays
Interviewing, hiring and onboarding employees and ensure each employee has the required amount of training
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s Safety and cleaning standards
Works closely with PPRM (Pet Parent Relationship Manager) to complete new dog Meet & Greats
Assists on In-store event days
Manages team members including quality control of work, safety, schedules, and employee records
Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, minimizing payroll, and actively for ways to maximize efficiency
Communicates any concerns or needs proactively and partnering after attempting to resolve issues
Develops team in upselling and using dog evaluations to grow revenue
Communicates any concerns or needs to General Manager proactively and partnering after attempting to resolve issues
Ensures proper training is done for all back of house team members
Proactively handles any dog incident and communicates to pet parents, owner and HQ with proper documentation and followup
Monitor dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issues
Ensure Operations perform at Dogtopia standards for Dog safety and cleanliness
Responsibility for opening and closing store
Maintains a neat organized environment at all times
Sets the example for the team and holds accountable to internal and external customer service standards
Keeps the team members engaged in their duties
Strive for high customer service ratings
As the Operations Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.