Operations Manager- Cabin Cleaning Services

GRUPO EULEN USA • Brownsville, FL

23h • Onsite

About The Position

The Cabin Services Manager - Cabin Services is responsible for overseeing the day-to-day operations of aircraft cabin cleaning services while ensuring compliance with airline standards, safety requirements, and company procedures. This position provides leadership to Supervisors, Leads, and Cabin Agents to ensure aircraft are serviced safely, efficiently, and on schedule. The Cabin Operation Manager is accountable for operational performance, staffing, quality assurance, customer satisfaction, and the successful execution of internal and external audits.

Requirements

• Must have the driver's license for AOA training.
• Minimum of 5 years of experience in airport ground handling, with at least 1 year in a supervisory or managerial role.
• Certification in ground handling, aviation, or airport operations
• Comprehensive knowledge of ground handling procedures, equipment, and safety regulations.
• Familiarity with airline and airport operations systems
• Strong communication and interpersonal skills to effectively liaise with stakeholders.
• Excellent problem-solving skills and the ability to make critical decisions under pressure.
• Proficiency with Microsoft Office applications and operational reporting systems.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain all required airport security clearances.

Nice To Haves

• Bachelor’s degree in aviation management, logistics, or a related field (preferred, not required).

Responsibilities

• Lead and manage all Cabin Services operations to ensure safe, efficient, and on-time aircraft turnarounds while meeting customer and contractual requirements.
• Supervise, coach, and develop Cabin Supervisors, Leads, and Cabin Agents, including performance management, training, and employee engagement.
• Ensure appropriate staffing levels, labor utilization, and resource allocation to support operational demands and budget objectives.
• Monitor operational performance and quality metrics, implementing corrective actions and continuous improvement initiatives as needed.
• Oversee and conduct routine quality inspections and audits to ensure compliance with airline standards, company policies, and applicable regulatory requirements.
• Prepare for and support customer, internal, and regulatory audits, maintaining accurate records and implementing corrective and preventive action plans.
• Promote and enforce compliance with FAA, TSA, OSHA, airport authority, and company safety standards, including incident investigation and reporting.
• Serve as the primary point of contact for airline customers, addressing service concerns, managing escalations, and maintaining strong customer relationships.
• Coordinate daily operations with Ramp, Passenger Services, Dispatch, and other departments to ensure seamless service delivery.
• Prepare and maintain operational reports, quality scorecards, staffing records, training documentation, and performance metrics.
• Manage departmental expenses, labor costs, overtime, and operational resources to achieve established financial goals.
• Support special projects and perform additional duties as assigned to ensure operational excellence and customer satisfaction.

Benefits

• Great compensation package
• Culture that thrives on innovation, sustainability, and continuous improvement
• Opportunity to collaborate with a team of professionals dedicated to making a positive impact in various industries
• Global presence and commitment to growth
• Opportunities for personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager