Operations Management

Fiserv•Coral Springs, FL

4h•Onsite

About The Position

You will serve as the primary liaison for ACH operations, rules, guidelines, channel, client, and bank issues management. This role requires you to manage escalations, oversee daily operations, and coordinate support for initiatives and projects, ensuring high levels of customer satisfaction for both internal and external partners.

Requirements

High School graduate/GED
Proven experience in operations management or a related role, preferably within financial or banking services.
Good understanding of ACH, Fiserv’s Settlement processes, Client issues management, platform knowledge, and research solutions.
Strong working knowledge of Fiserv channels: RSA/SMB/Clover Business Solutions, CMM, Enterprise.

Nice To Haves

Experience with project and issues management and ability to collaborate with cross-functional teams.
Proficiency in using data analytics tools and software such as C360.

Responsibilities

Act as the primary liaison between Fiserv and banking requests/notifications of exceeding ACH return rate thresholds (among other non-compliance), managing escalations and ensuring effective solutions to maintain customer satisfaction.
Oversee daily operations and performance of relationships with internal department leads.
Collaborate with internal business units such as Legal, Settlement Operations, Compliance, IT, and Fraud to support merchant processing on or converting from third-party platforms.
Oversee annual ACH audits and risk assessments, as well as management action plans and issues in Archer.
Leverage AI for automation of ACH reject notifications for clients.
Collaborate with Account Managers (AMs) and Relationship Managers (RMs) to ensure timely communication and resolution of Company IDs, Company Names, ACH rejects, and funding holds.
Work closely with technical and business operations teams to evaluate issues and drive resolutions.
Assist in researching and resolving ACH potential rule violations from ODFIs.
Support business continuity plan (BCP) functions for the team.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.