Operations Management Vice President

Sevita•Edina, MN

2d•Hybrid

About The Position

The Vice President, Operations Management is a full-time, exempt, salary-paid supervisor responsible for the operational leadership of multiple states, typically generating $300 million or more in annual revenue. This role oversees services and supports in residential, vocational, and in-home settings, and is accountable for strategic planning, leadership, vision, growth and development, profitability, financial management, human resources, regulatory compliance, quality improvement, stakeholder relations, lobbying, and advocacy. The Vice President directly supervises Executive Directors, the Quality Improvement Director, and an Executive Assistant, with indirect responsibility for the Human Resource Director and Business Director. This position requires full-time supervisory work, is on-call for emergencies, and involves working in a state office with random program visits throughout the year.

Requirements

Bachelor's degree
Fifteen to eighteen years of related experience with significant management experience in the human services industry.
Additional education or experience where required by regulatory authority.
Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
Other licensure or certification where required by regulatory authority.
Travel as needed

Nice To Haves

Master’s degree in Business or Human Services is preferred.

Responsibilities

Oversees systems for implementation of program planning; monitors delivery of services and supports; ensures services are consistent, engaging and relevant to the individuals served.
Oversees implementation of quality improvement standards and practices; works with the Quality Improvement Vice President and directs the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
Oversees licensing compliance including Network Compliance Plan implementation, timely and accurate documentation; maintaining confidentiality and adherence to individual rights standards; reviews and responds accordingly to adverse action regulatory correspondence and monitors multi-state compliance.
Implements strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers and payers; oversees implementation of satisfaction surveys, and implements improvement plans as appropriate; implements stakeholder communication plan.
Oversees implementation of Network incident management protocol; manages timely incident reporting and response to higher-level incidents; reviews trends; works with state operations and quality improvement leadership to identify and implement proactive strategies to reduce or eliminate serious incidents in assigned states; directs state teams to address safety concerns, limiting the potential for continued concern or incident.
Implements system to assure protection of individual’s funds and property assuring safety and accuracy; oversees system for auditing, monitoring and reviewing individual financial accounts.
Oversees implementation of health and safety programs, medication administration and dietary planning; implements strategies to limit illness or serious incident and promote access to timely and appropriate medical care; oversees healthcare documentation.
Oversees system for medication administration, documentation and security; directs audits of medication administration documentation; directs system to confirm that employees are appropriately certified and trained.
Directs assigned states to design and monitor food service in accordance with dietary and regulatory requirements, including for special needs, occasions and individual choice.
Manages relationships and communications with the general community, neighbors, government, competitors and other outside organizations.
Maintains and fosters positive relationships with multiple state government authorities and referral agencies such as counties, regional centers, managed care contractors, and government administrators.
Participates in advocacy on behalf of individuals served or supported; joins and takes a leadership role in state and national trade associations, advocacy or other pertinent organizations.
Develops and implements public policy strategy; participates in building relationships with legislators and government officials; makes political contacts and lobbies on behalf of the industry, company and persons receiving services.
Oversees implementation of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping and management of employees; conducts monthly meetings with state team members including Executive and State Directors, Business Director, Quality Improvement Director, Human Resource Director and other personnel.
Works with the Human Resource Director in developing and managing recruitment and hiring strategies; hires Executive and State Directors, Quality Improvement Director and other team members in consultation with the Operating Group President and department vice presidents.
Oversees multi-state management and implements Network employment practices; conducts annual evaluations for multi-state team and oversees evaluation process for all employees; in consultation with human resource personnel, reviews written warnings and approves involuntary terminations for state level personnel.
Organizes and oversees orientation and training programs; monitors training compliance and documentation.
Responsible for workers’ compensation and employee safety programs and monitors compliance; directs return to work implementation.
Oversees strategic and blueprint planning to grow business across multiple states; incorporates growth and budgetary planning; reviews best practices for dissemination across states; maintains a healthy and productive business showing year over year growth.
Directs business development and operations personnel in efforts to grow revenue, maintain margin and meet annual growth plans; encourages state and regional development to serve new populations and drive geographic and service line expansion; encourages and approves new start or other core development initiatives.
Promotes relationships with payers, competition and other stakeholders; identifies opportunities by following industry trends, responding to payer need and requests for proposal.
Identifies potential candidates for tuck-in or acquisition; assists with diligence and integration planning; assumes management of acquired entities.
Directs strategy across multiple states to increase census, maintain occupancy, improve daily attendance and maximize utilization.
Responsible for the financial performance of business units; reviews financial statements; reviews purchasing practices.
Oversees billing to assure accuracy and compliance in practices and documentation; monitors utilization between authorization, provision of service, and billing.
Monitors spending and purchasing practices to maintain budgetary compliance; monitors staffing and program spending; approves proposals for capital improvement.
Works with the Operating Group President to develop and implement fair and equitable, wage plans; approves wage status changes for multi-state, and state teams and according to wage guidelines and budgetary parameters.
Oversees system to maintain facilities, grounds, furnishings and equipment, in good repair and working order, and in accordance with regulatory standards; oversees environmental safety planning; develops longer term plans for capital improvement.
Oversees system to maintain neat, clean and safe service environments, including grounds; assures age appropriate and esthetic decoration.
Directs system to assure vehicles are clean, safe and well maintained; oversees system of training procedures for maintenance and safe operation of vehicles and transport of individuals.
Performs other related duties and activities as required.