OMT

Ryder Supply Chain Solutions • Montgomery, AL

2d • Onsite

About The Position

The Ryder Operations Management Trainee program is a cross-functional, hands-on training experience designed for individuals seeking a role where impact is felt immediately and no two days are the same. This program positions trainees to lead at the intersection of operations, customer success, and business performance. As a trainee, you will work across various departments including Operations, Asset Management, Sales, Quality, and Rental, developing a comprehensive business foundation while contributing to cost savings, customer retention, and metric-driven results.

Requirements

• Bachelor's Degree, Required.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Nice To Haves

• 1 year or more in customer service with issues resolution experience, Preferred.
• Detail oriented with excellent follow-up practices, Required
• Strong verbal and written communication skills, Required
• Instills commitment to organizational goals, Required
• Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Strong mechanical skills, Required
• Effective interpersonal skills; excellent influencing skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
• Ability to work independently and as a member of a team, Required

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• a tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level