Operations Management Trainee

Robbins Recruiting•Atlanta, GA

6d•$40,000 - $45,000•Hybrid

About The Position

Robbins Recruiting Solutions LLC is partnering with a Berkshire Hathaway Company that offers the stability of over 50 years in business. Our client is a leader in the semi-trailer rental industry in North America. For more than 50 years, our client has been focused on providing â€œthe boxâ€ to trucking companies that supply manufacturing plants, grocery stores, and distribution centers with the products used in daily life. As a subsidiary of Berkshire Hathaway, they have the financial backing to support their customers and give employees a level of stability thatâ€™s hard to beat. We are currently seeking talented customer service leaders who are open to a mobile career path and ready to build their skillset as a business manager through our Operations Management Trainee program. This role offers training and mentorship for a planned promotion and relocation package to a manager position at one of our other 46 nationwide rental locations, usually within the first 1-3 years of employment, including increased base pay and continued opportunity for career growth. It features a consistent Monday-Friday schedule and the opportunity to earn bonuses in addition to base rate. A competitive benefits package is also included.

Requirements

Bachelor's degree or equivalent experience required
1-2 years of customer service experience
Willing to relocate upon promotion into an Operations Manager role within your first 1-3 years of employment (once fully trained. Relocation assistance is provided as most of our Managers are promoted out-of-state to one of our other 46 nationwide branch locations.)
Strong analytical and decision-making skills.
Strong organization skills; including the ability to multitask and prioritize work
Strong customer service skills; including the ability to handle customer complaints and resolve issues to ensure a satisfactory resolution.
Ability to facilitate difficult conversations through performance discussions with vendors.
Management and leadership qualities; including ability to train, and develop skills of lower level employees.
Ability to recognize opportunities for process improvement and recommend possible solutions.

Nice To Haves

Leadership or supervisory experience preferred.
Bachelor's (Preferred)
Customer service: 1 year (Preferred)
Leadership: 1 year (Preferred)

Responsibilities

Serving customers like PepsiCo and FedEx when they need trailers, helping to determine their equipment needs, and explaining all of our trailer-rental options.
Inspecting trailers using a hand-held device which includes checking for damage or equipment problems inside and underneath the trailer.
Managing customer accounts including helping with credit and collections.
Verifying customer insurance coverage.
Assigning repair work to vendors and Lease trailer mechanics.
Using technology to perform inventories, manage equipment, and other operational tasks.
Completing training assignments to prepare you for your next role as an Operations Manager, in charge of customer service and employee supervision at your own rental branch.
Occasional paid travel to include a weeklong trip to St. Louis MO as part of our semiannual New Employee Orientation, complete with teambuilding activities and seminars covering supply chain.
At least one visit to another of our nationwide rental branches for cross-training and performance evaluation opportunity.