Operations Management Trainee

Ryder • Bensenville, IL

7d • Onsite

About The Position

Build the Skills. Lead the Operation. Drive the Results. If you’re looking for a role where no two days are the same and your impact is felt immediately, the Ryder Operations Management Trainee program was built for you. This is a cross-functional, hands-on training experience that positions you to lead at the intersection of operations, customer success, and business performance. As an Operations Management Trainee, you’ll work across Operations, Asset Management, Sales, Quality, and Rental — developing a well-rounded business foundation while contributing to real cost savings, customer retention, and metric-driven results from day one. This program gives you broad, meaningful exposure across every key pillar of the business: Operations Management – Oversee technician work planning, PM scheduling, vehicle status, and maintenance processes that keep the business running efficiently Customer Relationship Management – Be the face of Ryder for your customers — proactively managing accounts, resolving issues, and driving satisfaction Asset & Fleet Management – Coordinate rental and lease utilization to maximize asset performance without compromising customer commitments Sales Collaboration – Partner with the sales team on customer calls to support new business development and deepen existing relationships Financial Acumen – Manage running costs and maintenance overheads, learning how operational decisions directly impact the bottom line Cross-Functional Leadership – Work alongside Maintenance, Asset Management, Sales, and Marketing to deliver results as one team

Requirements

• Bachelor's Degree, Required.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Nice To Haves

• 1 year or more in customer service with issues resolution experience, Preferred.

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
• Relocation within the business unit at the conclusion of the training program is required
• Performs other duties as assigned

Benefits

• comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
• paid time off for vacation, illness, bereavement, family and parental leave
• a tax-advantaged 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level