Operations Management Trainee - 10am - 6:30pm Shift

Ryder Supply Chain Solutions•Braintree, MA

18h•$50,000 - $60,000•Onsite

About The Position

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Requirements

Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Instills commitment to organizational goals
Capable of multi-tasking, highly organized, with excellent time management skills
Able to prioritize work
Flexibility to operate and self-driven to excel in a fast-paced environment
Strong mechanical skills
Effective interpersonal skills
Excellent influencing skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team
Bachelor's Degree
Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced
Basic understanding of Business Finance, controls and metrics Beginner

Nice To Haves

1 year or more in customer service with issues resolution experience

Responsibilities

Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
Partner with Sales staff on customer calls for new business and increased customer satisfaction.
Manage running costs and maintenance overheads.
Ensure policy and processes are followed to optimize running costs and maintenance overhead.
Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Relocation within the business unit at the conclusion of the training program is required.
Performs other duties as assigned.