Ryder's Operations Management Trainee Program

Ryder Supply Chain Solutions•Milford, MA

8d•$55,000 - $60,000•Onsite

About The Position

The Ryder Operations Management Trainee program is a cross-functional, hands-on training experience designed to position individuals for leadership roles at the intersection of operations, customer success, and business performance. Trainees will gain a well-rounded business foundation by working across various departments including Operations, Asset Management, Sales, Quality, and Rental. The program aims to contribute to real cost savings, customer retention, and metric-driven results from day one.

Requirements

Bachelor's Degree
Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced
Basic understanding of Business Finance, controls and metrics Beginner

Nice To Haves

1 year or more in customer service with issues resolution experience
Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Instills commitment to organizational goals
Capable of multi-tasking, highly organized, with excellent time management skills; able to prioritize work
Flexibility to operate and self-driven to excel in a fast-paced environment
Strong mechanical skills
Effective interpersonal skills; excellent influencing skills
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Ability to work independently and as a member of a team

Responsibilities

Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
Coordinate with the rental department to ensure maximum utilization without compromising lease customers
Partner with Sales staff on customer calls for new business and increased customer satisfaction
Manage running costs and maintenance overheads; ensure policy and processes are followed to optimize running costs and maintenance overhead
Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction
Ensure accurate PM scheduling and follow up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
Relocation within the business unit at the conclusion of the training program is required
Performs other duties as assigned