Operations Management Lead ex

City National Bank • Newark, DE

13d • Onsite

About The Position

Responsible for timely and accurate execution of multiple daily operational functions of varying degrees of complexity, which may include data entry & analysis, reporting, document management, client support, and/or clerical and administrative functions. May support a team of colleagues to ensure timely and accurate execution of daily operational processes of varying degrees of complexity.

Requirements

• Bachelor's Degree or equivalent
• 2-4 years of experience in bank operations, process improvement, or a similar role
• Knowledge of operational processes, systems, policies & procedures
• Proficiency in operations tools and systems
• Strong attention to detail to ensure accuracy
• Strong interpersonal and verbal and written communication skills
• Ability to effectively prioritize and manage multiple tasks
• Understanding of risk management principles and banking regulations
• Analytical and problem-solving skills
• Strong leadership & communication skills

Responsibilities

• Follows procedures to maintain compliance with policies, standards, and regulations.
• Leverages process knowledge and expertise to assist team members with questions, process discrepancies, and system issues, escalating to senior staff as needed.
• Understands bank regulations and risk management principles and applies in daily activities & decision making, including identification of potential risks in operational processes and proposing measures to mitigate them.
• Proactively identifies process improvement opportunities; assists in the implementation of new processes and procedures.
• Contributes to development and implementation of changes and new procedures.
• Actively seeks opportunities to strengthen expertise in bank operations, regulations, and risk management principles.
• Demonstrates keen attention to detail by identifying issues, investigating root causes, and implementing solutions.
• Follows established guidelines, making decisions on issues with some complexity, seeking assistance or approval when needed.
• Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions. May assist junior level colleagues with coaching and direction.
• Hosting and/or attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development. May also host training sessions / meetings based on expertise.
• Supporting special projects as assigned.
• May ensures team meets daily productivity and quality goals.
• May assist in workforce planning, scheduling, and resource allocation.
• Identifies and assists in resolving issues and discrepancies, escalating to senior staff as needed.
• Identifies and communicates potential risks in operational process to senior staff.
• Actively seeks opportunities to enhance knowledge of bank operations, regulations, and risk management principles.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level