Operations & Logistics Manager

Richemont • New York, NY

1d

About The Position

Alfred Dunhill is seeking an Operations & Logistics Manager to drive operational excellence, financial reporting, and process optimization across retail and wholesale channels in the US. This pivotal role acts as a critical link between local teams, wholesale partners, and global HQ, combining hands-on execution with strategic analysis and project leadership to enhance performance, strengthen controls, and support key business decisions. The ideal candidate will have a strong commercial focus and thrive in a creative, innovative environment.

Requirements

• Bachelor’s degree or equivalent work experience.
• 4–7+ years of experience in retail and/or wholesale operations, preferably within luxury or premium environments.
• Strong experience working with US major wholesale partners.
• Proficiency with platforms such as EDI, SPS Commerce, DSCO, GXS, Drop Ship, and JOOR.
• Proven experience in multi-site retail operations and stock management.
• Demonstrated ability to lead projects and improve processes across functions and regions.
• Advanced proficiency in SAP and Microsoft Excel.
• Strong understanding and practical experience with wholesale systems and digital platforms prevalent among US major retailers/wholesalers.
• High level of data analysis and reporting capability.
• Highly commercial and analytical mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Meticulous attention to detail and accuracy.
• Exceptional communication and interpersonal skills, capable of influencing at all levels.
• Proactive, solution-oriented approach with the ability to constructively challenge and drive change.
• Strong leadership and stakeholder management capabilities.

Nice To Haves

• Experience with GXS, DSCO, SPS Commerce, Drop Ship, and JOOR platforms.

Responsibilities

• Lead month-end and year-end closing activities, including accruals, reclasses, and inventory provisions.
• Prepare and deliver monthly financial packages, highlighting sales, gross margin, and expense variances.
• Identify financial risks and opportunities, providing actionable insights to leadership.
• Support budgeting, forecasting, and ongoing performance tracking.
• Oversee end-to-end wholesale order management, from order creation to delivery and invoicing.
• Manage and optimize key wholesale platforms including EDI, Drop Ship, GXS, DSCO, and SPS Commerce.
• Maintain customer master data and account setups in SAP.
• Manage White Spot business operations across North America.
• Generate and deliver regular operational and financial reports to HQ and wholesale partners.
• Provide data and operational insights to support partner meetings and visits.
• Serve as a primary point of contact for wholesale partners, resolving order-related inquiries.
• Act as the primary operational liaison between retail boutiques and head office functions.
• Provide expert SAP and POS support, including user training and troubleshooting.
• Manage and control all stock movements between boutiques and distribution centers.
• Coordinate and support boutique audits, loss prevention initiatives, and ensure operational compliance.
• Oversee Made-to-Measure (MTM) and special customer orders.
• Raise and manage purchase orders for retail and licensed product categories.
• Ensure accurate and timely invoice processing.
• Oversee and coordinate all inbound and outbound logistics for Dunhill in the US.
• Act as the primary liaison with global HQ Operations & Logistics and RNA Logistics teams.
• Develop and build upon relationships with freight forwarders and customs brokers.
• Coordinate stock movements, including swaps, reorders, and returns (RTVs).
• Monitor distribution center flows to maintain optimal inventory levels.
• Review and optimize operational and financial processes, focusing on inventory management and wholesale purchasing.
• Drive automation and efficiency improvements across reporting and systems.
• Lead and support cross-functional projects, including SAP enhancements, POS updates, and compliance initiatives.
• Act as a key user for SAP projects, including testing and regional implementation.
• Partner with Commercial, Merchandising, Finance, IT, HR, and Marketing teams.
• Provide operational feedback and insights to drive continuous performance improvement.
• Develop, implement, and maintain policies and procedures.
• Support retail teams with vendor management, after-sales service, training, and store operations.

Benefits

• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• Encouragement for curiosity, driving own career, and dreaming big.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree