Operations Leader

Cottingham & Butler • Dubuque, IA

5d

About The Position

SISCO is seeking an experienced and strategic Operations Leader to help shape the future of our organization. This role serves as a key partner to leadership and provides oversight across operational functions to ensure exceptional service, operational excellence, employee engagement, and business performance. The ideal candidate is a collaborative, results-driven leader who thrives in a fast-paced environment and has a passion for developing teams, improving processes, and delivering outstanding customer experiences. If you enjoy building alignment across departments, leading change, and creating scalable operational solutions, we'd love to connect with you.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Management, Insurance, or a related field; equivalent experience may be considered.
• 7+ years of progressive leadership experience in operations, service delivery, insurance, healthcare administration, employee benefits, claims administration, or a related industry.
• Demonstrated success leading leaders and managing multiple teams.
• Strong business acumen with the ability to analyze performance metrics and drive meaningful improvements.
• Proven ability to build relationships, influence stakeholders, and lead organizational change.
• Excellent communication, problem-solving, and decision-making skills.
• Track record of developing high-performing teams and delivering business results.

Nice To Haves

• Experience within employee benefits administration, healthcare, insurance, claims administration, or a third-party administrator (TPA) environment.
• Experience leading enterprise or large-scale operational improvement initiatives.
• Lean, Six Sigma, or other operational excellence certifications.

Responsibilities

• Provide leadership and strategic direction across multiple operational teams and functions.
• Partner with organizational leaders to align people, processes, and priorities with business objectives.
• Drive operational excellence through continuous improvement initiatives, process optimization, and performance management.
• Develop, coach, and mentor leaders while fostering a culture of accountability, collaboration, and engagement.
• Monitor key performance indicators and implement strategies that improve efficiency, quality, and service outcomes.
• Lead cross-functional initiatives that support organizational growth and scalability.
• Collaborate with internal stakeholders to resolve complex operational challenges and maintain high levels of client satisfaction.
• Assist with workforce planning, budgeting, resource allocation, and operational forecasting.
• Support implementation of new programs, technologies, and organizational initiatives.
• Ensure compliance with company policies, client requirements, and applicable regulatory standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior