Operations Lead

Fortuna Health•New York, NY

1d•$160,000 - $180,000•Onsite

About The Position

As an early operations hire at Fortuna, you'll play a critical role in shaping how our company scales. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team. As an Ops Lead, you will be leading efforts across our operations team. Your main responsibilities will be to build and refine the operational engine behind our consumer experience. That means helping strategize how Fortuna enters new states, leading implementations with new clients, and shaping how our product supports thousands of people navigating coverage every month. This is a fast-paced role with outsized visibility, perfect for someone who wants to own problems end-to-end and is energized by complexity, execution, and real-world impact. This is a role that will likely grow into being a people manager. We're looking for highly driven generalists who can excel across multiple operational functions, while also being excited to lead and develop a team.

Requirements

2-4+ years experience in operations or consulting
Product Mindset: Motivated by delivering a seamless, user-centered experience.
Ownership: Able to take an ambiguous problem and run with it.
High Velocity: Energetic, motivated, and brings serious focus and passion to everything they do. Able to handle a high-output environment with both speed and detail-orientation.
Respectful Disagreement: Doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas.
Humility: Able to admit when you're wrong. Low-ego teammate able to take failures in stride and grow from them.

Responsibilities

Build and refine the operational engine behind our consumer experience.
Strategize how Fortuna enters new states.
Lead implementations with new clients.
Shape how our product supports thousands of people navigating coverage every month.
Own problems end-to-end.
Lead and develop a team.