Operations Lead - Uni. Bookstore (part-time, non-CSULB student)

Forty-Niner Shops•Long Beach, CA

2d•Hybrid

About The Position

Under the direction of the Operations Manager, the Operations Lead is responsible for overseeing the verification of merchandise and the stocking of textbooks. This position supervises and renders guidance to all staff within their department, under their immediate direction. Acts as a coach and mentor to all employees in their division. Provides constructive and timely performance evaluations. Carries out the disciplinary process of employees in accordance with company policy. Carries out supervisory responsibilities in accordance with company policies and procedures. Leads warehouse staff in receiving, logging, verifying, pricing, stocking, and storing merchandise efficiently and accurately. Assists with training and guiding staff, supports staff planning for peak work periods.

Requirements

A High School Diploma or GED is required.
Some prior experience in a bookstore or retail warehouse environment is required.
Demonstrate exceptional attention to detail.
Possess a basic working knowledge of computers and Microsoft Office applications, including Word, Excel, and Outlook.
Ability to follow written and verbal instructions, particularly those related to safety procedures.
Communicate effectively in English in both written and oral forms.
Strong interpersonal and communication skills are required.
Customer service-oriented mindset.
Ability to develop and maintain effective working relationships with a diverse population of staff, students, and co-workers while demonstrating cooperative behavior.
Good leadership skills.
Ability to work collaboratively in a team environment are essential.
Ability to understand and comply with University and Beach Shops policies and procedures is required.
A background check (including criminal records) must be completed satisfactorily.

Nice To Haves

An Associate degree or higher strongly preferred.

Responsibilities

Conduct audits and inspections across divisions.
Investigate and communicate with appropriate departments on shipment/order issues.
Provide outstanding guest service and demonstrate thorough knowledge of Beach Shops products and services.
Coordinate department activities to ensure operational efficiency and compliance with policies.
Research and summarize findings for specials projects.
Assist with planning and implementation of process enhancements.
Write routine reports, prepare files for system uploads, and ensure accuracy of all paperwork.
Help plan, set up, and tear down for special events; represent the store at campus functions and make on-campus deliveries.
Oversee the stocking and layout of textbooks/course materials, including signage, shelf tags, and pallet stacking.
Maintain cleanliness and organization of operational areas.
Lead warehouse staff in receiving, logging, verifying, pricing, stocking, and storing merchandise efficiently and accurately.
Assist with training and guiding staff, support staff planning for peak work periods.