Operations Lead - Brentwood Town Center

Alo Yoga • Los Angeles, CA

4d • Onsite

About The Position

The Operations Lead is a critical role within the store leadership team, responsible for driving profitability and efficiency through effective operations and team coaching. This position works closely with the Operations & Visual Manager to delegate tasks, provide feedback, and ensure optimal results for total store operations. The Operations Lead will champion strong visual standards, support a safe work environment, and maintain efficient stockroom operations. This role also involves business acumen, leveraging metrics to support strategies, and dynamic floor presence to meet business, team, and guest needs. As a People Leader, they will directly oversee Operations Associates, focusing on recruitment, development, and performance evaluation. They will also act as a Business Partner, collaborating with other leads to ensure seamless execution of company directives and projects.

Requirements

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Full-time availability (32 - 40 hours per week)
• Open availability and expected to work variable shifts including peak days and weekends.
• Expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving through the end of the holiday season (the 1st week of January).

Responsibilities

• Lead and execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink.
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC).

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed