Operations Lead - Houston Galleria

ALO • Houston, TX

23h • Onsite

About The Position

The Operations Lead is a critical member of the store leadership team, responsible for driving profitability and efficiency through effective operations and team coaching. This role works closely with the Operations & Visual Manager to initiate tasks, delegate work, and provide feedback to the team, ensuring optimal results that support total store operations. The Operations Lead acts as a Business Leader by partnering on reporting, budgets, expenses, inventory control, and vendor relationships, leveraging metrics to drive business strategies. As a People Leader, they directly oversee Operations Associates, responsible for recruitment, development, and performance feedback. They also act as a Business Partner, collaborating with other leads to ensure seamless execution of operations and company directives.

Requirements

• 2+ years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision-making.
• Values feedback, is receptive to receiving feedback, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s guiding principles.

Responsibilities

• Lead and execute inventory management processes to maximize accuracy and reduce shrink.
• Investigate and identify root causes of inventory accuracy issues, escalating gaps to the General Manager.
• Manage key operational functions including shipment, receiving, processing, reverse transfers, sales floor recovery, replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe and efficient work environment through strong stockroom standards and processes.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Leverage metrics to support business-driving strategies.
• Assess and fulfill the needs of the business, team, and guests on the retail floor.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Operations Associates, responsible for recruitment and development of talent.
• Provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Visual Lead and Sales & Service Lead to ensure cross-functional alignment and business execution.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Operations & Visual Manager.

Benefits

• Generous employee discount for Bella+Canvas and ALO.
• Free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support (Full-Time Employees).
• 401K with company matching (Full-Time Employees).
• Monthly Store Incentives.
• Clothing Allowance.
• Free yoga classes at any of our Sanctuaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed