Operations Lead

BioScript Solutions•Oakville, ON

4d•Onsite

About The Position

The Operations Lead is responsible for supporting the management, development, and execution of specific programs/portfolios within NavieGo, the Patient Programs division of BioScript Solutions. This role oversees a team of direct reports while ensuring the successful delivery of program objectives. This role will collaborate closely with the Program Manager to drive operational excellence, foster team engagement, and maintain strong client and stakeholder relationships.

Requirements

A Bachelor’s degree or an equivalent combination of experience and education is required.
A minimum of 2-4 years of experience in a healthcare, pharmaceutical, or patient support related field.
Experience in a leadership role with direct reports, preferably within healthcare, patient support, PSP operations, or related industries.
Strong people management skills with a passion for coaching and team development.
Proven ability to manage multiple priorities and projects simultaneously.
Excellent organizational, problem-solving, and decision-making abilities.
Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members.
Ability to analyze program performance metrics and implement improvements.
Adaptability to dynamic program needs and a fast-paced environment.
General knowledge of reimbursement, patient support programs, and funding mechanisms.
Proficiency in Microsoft Office Suite and other relevant program management tools.
Strong financial acumen with an understanding of budgeting and resource allocation.
Bilingualism in French & English is required to effectively communicate with internal and external stakeholders.

Nice To Haves

Bilingualism in French & English is a strong asset.
Lean Six Sigma certification or experience is an asset.

Responsibilities

Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management.
Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows.
Conduct regular team meetings and one-on-one check-ins to provide guidance, address challenges, and promote a positive work environment.
Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution.
Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements.
Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation.
Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence.
Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting.
Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements.
Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships.