Operations Lead

Govcio LLC

5h•$124,500 - $185,000•Hybrid

About The Position

Support the Defense Counterintelligence and Security Agency (DCSA) background investigation systems and services to DCSA’s customer agencies. These systems and services are then utilized for granting security clearances, suitability, or fitness determinations as required. Provide on-going support for the administration of core system applications while performing operational tasks such as monitoring system resources and performing routine maintenance tasks in support of 24/7 365-day life cycle applications. This includes on-call support. Work location is hybrid with periodic customer site work activities. Must be willing to work nights, have a Security+ certification, and an active Top Secret clearance.

Requirements

Experience with Windows Servers/workstation and Linux Servers
Experience with using a mainframe 3270 session for information lookup and verification
Experience with OpenText Captiva InputAccel Image capturing software
Experience with AlfrescoCMS
Experience with Oracle database scripts, MySQL scripting
Documentation of Standard Operations Procedures (SOP) and installation instructions
Bachelor's (or equivalent) with 12+ years of experience of IT operations Lead experience
MUST have a current Security+ certification
US Citizenship required (no exceptions)
Demonstrated ability to support multiple projects simultaneously
Demonstrated ability to complete tasking with minimal management oversight
Five years of demonstrated experience involving identification, evaluation and resolution of application-level production issues observed or elevated to the group for resolution
Five years of demonstrated support of Microsoft Windows Server/Desktop environments
Five years of demonstrated professional experience supporting Oracle SQL in a production environment
Five years of experience with Microsoft Office products with demonstrated intermediate level expertise
Willingness and flexibility to perform shift work to include third-shift responsibilities
Minimum of one year of experience with ServiceNow ticketing system
Active Top Secret clearance

Responsibilities

Oversee the staff that work on the operations and maintenance of the OPIS, eQIP, applications within the production environments.
Manage scheduling of the staff supporting the 24/7 365-day operations.
Provide support to the Background Investigation System in both the Test and Production environments.
Support and validate the developer’s deployments in both the Test and Production environments.
Assist other Admins working on ServiceNOW tickets assigned to our group.
Work with other Admins to closely monitor multiple systems and applications to ensure files process completely and correctly.
Assist in the documentation of standard operating procedures.
Assist other groups in remediating issues.
Develop and manage staff schedules supporting the 24/7 365-day operations.
Experience training subordinates on custom and COTS application support.
Lead incident response efforts, coordination with team members and other IT teams to minimize application downtime resolving issues promptly.
Lead the admin team updating/writing of Reports, SOP, After Action Reports and real-time reporting of the OPIS operational status.
Manage User Requests for file corrections, Backend File Ingestion and Processing on Windows and Linux servers.
Provide tier 1 and tier 2 help desk support for end user support.
Monitor data transfers within the DCSA network and external agencies where applicable.
Monitor multiple systems for files being received and processed successfully.
Monitor ticketing system (ServiceNow) for requests to be worked on.
Share information and status of on-going work that crosses over shifts.
Lead admin team performing maintenance of break/fix and patches to existing systems.
Lead admin team supporting minor enhancements requiring modifications to existing systems.