Operations Lead - Full Time

sephora.com•St. Albert, AB

6d•Onsite

About The Position

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

Requirements

One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
Proven ability to influence peers and provide feedback.
Demonstrated strong store operations skills.
Demonstrated effective time management and problem-solving skills.

Responsibilities

Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.