Operations Lead

Access Control Systems LLC•Memphis, TN

4h•Onsite

About The Position

The Operations Lead oversees and optimizes the day-to-day operations of our project teams, with specialized focus on gates, gate automation, and access control systems within the broader construction environment. This role coordinates all aspects of project management while ensuring adherence to timelines, budgets, quality standards, and safety regulations. This role also functions as a field technician completing the installation and servicing of gates, gate automation, security systems, and access control systems. The Operations Lead is accountable for driving client satisfaction by ensuring that all projects are executed in accordance with contract documents and the company's high quality standards for the Memphis region.

Requirements

5+ years of experience in an operations role within the construction industry, with a minimum of 2 years of direct supervisory experience
Demonstrated experience with gates, gate automation, and access control systems, including installation, integration, and maintenance
Prior experience in project planning and scheduling, managing people, and in-depth working knowledge of building construction
Field experience and knowledge of computers and the following software: MS Office, ShareFile, and BlueWave
Familiarity with gate and access control safety standards
Must present a positive personal image and work effectively as a team member with strong leadership, administrative, and communication skills
Must be knowledgeable of OSHA requirements and strong in construction quality assurance
Must have the ability to manage and control budgets, change orders, and inventory
Must have a history of completing large, complex commercial projects on time and within budget
High school diploma or GED required

Nice To Haves

Associate's or Bachelor's degree in construction related industry preferred

Responsibilities

Lead overall construction and systems-installation performance through demonstrated proficiency and project teams
Establish, enforce, and maintain operational procedures and policies to ensure all project objectives are met, including scheduling, budget, and quality control
Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies to facilitate successful project execution across both general construction and specialized gate/access control scopes
Establish, update, and communicate the Master Project Schedule and manage its implementation
Monitor project progress, identify potential risks or issues, and implement proactive measures to mitigate delays and ensure milestones are met
Coordinate the integration of gate automation and access control installations with concurrent construction activities to avoid sequencing conflicts
Oversee the planning, installation, commissioning, and maintenance of swing, slide, barrier, and overhead gate systems, along with their automation components (operators, motors, controllers, safety sensors, and loop detectors)
Ensure access control systems, including card readers, keypads, intercoms, telephone entry, biometric devices, and integrated software platforms, are installed, configured, and tested to specification
Verify that all gate and access control work complies with relevant safety standards and applicable local codes
Troubleshoot complex system issues and guide teams through integration with security, surveillance, and building management systems
Maintain technical knowledge of evolving access control technologies and recommend solutions that meet client security and operational needs
Develop a high-performance team through supervision, training, coaching, and mentoring; ensure regular feedback and timely completion of employee performance appraisals
In conjunction with Human Resources, establish and deliver a comprehensive training program based on project needs and statutory or local regulations, including manufacturer certifications for gate and access control equipment
Facilitate effective communication and coordination among project stakeholders to ensure alignment of objectives and priorities
Maintain regular communication, providing updates on project status, progress, and milestones to the management team and stakeholders
Build and nurture positive client relationships, addressing needs, concerns, and expectations proactively and professionally
Identify opportunities to add value and exceed client expectations, fostering long-term partnerships and repeat business
Ensure all construction and systems activities comply with relevant building codes, safety regulations, and quality standards, conducting regular inspections and assessments
Implement quality control measures and best practices to maintain high standards of workmanship across both construction and access control deliverables
Address quality or safety issues promptly, working with project teams to implement corrective actions and prevent recurrence
Develop and manage project budgets, track expenses, and forecast financial performance across multiple projects
Review project expenditures, change orders, and subcontractor invoices in accordance with established budgetary guidelines
Identify opportunities for cost savings and efficiency improvements while maintaining quality and client satisfaction
Ability to work flexible shifts and adapt to different work schedule including on-call rotation for emergency after-hours service
Ability to perform physical work outdoors year-round in a variety of weather elements for 8+ hours a day, 40+ hours a week
Ability to understand, speak, and write English
Other job related duties as assigned