Operations Lead

Applied Research Solutions • Kettering, OH

5h • Remote

About The Position

We are seeking a results-oriented Operations Lead to provide operational leadership and coordination across a DoW technology program. This individual serves as the central point of accountability for day-to-day operations by overseeing help desk operations, supporting the deployment and operation of cloud-hosted applications in Microsoft Azure, facilitating Change Control Boards, and ensuring program tools and documentation remain current and accessible. The ideal candidate is a disciplined, mission-focused professional with a technical background who excels at cross-functional coordination, drives work to completion with minimal oversight, and communicates with clarity at all levels of the organization. Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.

Requirements

• Must be a U.S. citizen
• Active Secret security clearance or eligibility to obtain one
• Demonstrated experience in an operational leadership or coordination role, preferably in a government or DoD-adjacent environment
• Experience facilitating or participating in Change Control Board processes
• Proficiency with Jira and Confluence for program tracking and documentation
• Familiarity with Microsoft Azure and cloud-hosted application environments
• Strong organizational and communication skills with a demonstrated ability to manage multiple competing priorities
• Ability to work independently and maintain operational discipline in a fully remote environment

Nice To Haves

• Experience overseeing help desk or IT support operations in a government or cleared environment
• Familiarity with DoD security and compliance standards including ATO processes and change management requirements
• Familiarity with DevOps pipelines and cloud application deployment processes in Azure
• PMP, CAPM, or similar project or program management certification
• Experience with Agile or scrum methodologies in a government contracting context

Responsibilities

• Serve as the central point of accountability for day-to-day operational execution across the program
• Coordinate across teams and stakeholders to drive tasks, action items, and decisions to resolution
• Identify and remove operational blockers, escalating with context and recommended solutions when needed
• Maintain clear visibility into program status and communicate proactively to program leadership
• Oversee daily help desk operations, ensuring coverage, performance, and service quality meet contractual requirements across required operating hours (8:00 A.M. – 8:00 P.M.)
• Monitor help desk metrics and trends, escalating recurring issues or systemic patterns to program leadership
• Support onboarding and oversight of help desk staff, ensuring adherence to security and operational standards
• Oversee the deployment and operation of cloud-hosted applications in Microsoft Azure
• Coordinate with technical staff to ensure application environments are maintained, monitored, and operating within DoD security and compliance requirements
• Support configuration management and change activities related to cloud-hosted application infrastructure
• Facilitate Change Control Board meetings, ensuring proposed changes are reviewed, documented, and approved in accordance with program processes
• Maintain CCB records and track the status of approved, pending, and rejected changes
• Coordinate with the Architect, Tech Lead, and relevant stakeholders to ensure changes are implemented in alignment with CCB decisions
• Own the day-to-day health and accuracy of Jira and Confluence, ensuring tickets are current, documentation is maintained, and team workflows are reflected accurately
• Establish and enforce consistent standards for how the team uses program tools
• Support preparation of program status updates, reports, and customer-facing deliverables as needed
• Other duties as assigned

Benefits

• industry competitive benefits package
• awards and recognition program
• personalized attention from ARS Senior Managers
• culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees