Operations Lead - Village at Rochester Hills

ALO • Rochester Hills, MI

10h • Onsite

About The Position

The Operations Lead is a critical member of the store leadership team, responsible for driving profitability and efficiency through effective operations and team coaching. This role works closely with the Operations & Visual Manager to delegate tasks, provide feedback, and ensure optimal results for total store operations. The Operations Lead acts as a Business Leader by managing reporting, budgets, expenses, inventory control, and facilities, leveraging metrics to support business strategies. As a People Leader, they directly oversee Operations Associates, responsible for recruitment, development, and performance management. They also serve as a Business Partner, collaborating with other leads to ensure cross-functional alignment and executing company directives.

Requirements

• 2+ years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision-making.
• Values feedback, is receptive to receiving feedback, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.

Responsibilities

• Lead and execute inventory management processes to maximize accuracy and reduce shrink.
• Investigate and identify root causes of inventory accuracy issues, escalating gaps to the General Manager.
• Manage key operational functions including shipment, receiving, processing, reverse transfers, sales floor recovery, intra-day replenishment, floor set updates, and supply management.
• Champion strong visual standards for the sales floor.
• Support a safe work environment and efficient operation through strong stockroom standards and processes.
• Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee the Operations Associates, responsible for recruitment and development of talent.
• Use company performance tools to evaluate operations associates and provide constant feedback for individual growth and improvement in partnership with the store leader.
• Collaborate with the Visual Lead to ensure cross-functional training.
• Collaborate with the Sales & Service Lead to ensure the business is well-executed.
• Execute company-level operations-focused directives, projects, and initiatives in partnership with the Operations & Visual Manager.

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed