Operations Lead – US-Philippines Liaison

Preferred Mortgage Services•Henderson, NV

5d•Hybrid

About The Position

PMSI is launching a new offshore operations team in Cebu, Philippines, and is seeking an experienced operations professional to lead this initiative. This role offers a unique opportunity to join a growing U.S. company during its international expansion. The Operations Lead will work directly with senior leadership to build the team, establish operational processes, mentor employees, and foster a culture of excellence. This position is designed as a hands-on leadership role, combining the energy of a startup with the stability of an established U.S. organization.

Requirements

Experience in mortgage servicing operations
Experience in loan transfers or payment operations
Experience in team leadership or mentoring
Experience in process improvement
Experience in client support
Experience in project implementation
Experience in training and coaching
Experience in cross-functional collaboration
Experience in documentation and workflow development
Experience working with remote or global teams
5+ years of mortgage servicing or financial services experience
Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, or a related field
GPA of 3.5 or higher
Previous experience leading projects, mentoring employees, or supervising teams
Strong organizational and communication skills
Ability to work independently in a fast-changing environment
Passion for building teams and improving processes
Experience with mortgage servicing systems (MSP preferred)
Willingness to travel between the U.S. and Cebu, Philippines as business needs require

Responsibilities

Serve as the bridge between the Henderson headquarters and Cebu operations.
Support the launch and growth of the Cebu operations.
Partner with U.S. leadership to implement operational strategies.
Assist with recruiting, interviewing, onboarding, and training new team members.
Coach employees on PMSI processes, quality standards, and client expectations.
Help establish team workflows, documentation, and best practices.
Serve as the primary communication link between the U.S. and Philippines teams.
Monitor productivity, quality, and operational performance.
Identify process improvements and help implement scalable solutions.
Support client implementations and special projects as the operation grows.
Build a collaborative, engaged, and high-performing team culture.