Operations Lead, Neurodiversity Center of Excellence
About The Position
Lyra Health is looking for a high-impact Operations Lead to execute the operations for our Neurodiversity Center of Excellence (COE). This is a critical role designed for a strategic operator who thrives at the intersection of process design, clinical collaboration, and innovation. You will be the engine behind the COE, partnering with cross-functional stakeholders to scope, evaluate, and build the workflows to support clients and our providers. This role is perfect for a self-starter who is energized by building scalable systems from the ground up while maintaining a deep focus on client and provider experience.
Requirements
- 8+ years of experience with digital health operations, management consulting, or related experiences; some high-growth operations or startup experience is strongly preferred.
- Possess excellent interpersonal skills and the ability to build trust with senior-level client stakeholders. You can skillfully adjust your communication style for different audiences to influence coordinated action.
- Highly organized self-starter who excels in driving clarity amidst ambiguity; ability to prioritize competing tasks.
- Experience building new programs from scratch.
- Strong project management skills and a demonstrated ability to drive results with cross-functional partners involving complex documentation, work plans, and deadlines across multiple parallel initiatives.
- Facility with data analysis (in Google Sheets, SQL, and Snowflake preferred) and a metrics driven approach to problem solving.
- Able to lead and drive large scale complex, multi-stakeholder projects.
- Passion for expanding access to quality mental health care.
Responsibilities
- Closely manage and monitor key Neuro COE program metrics, identifying and proactively addressing operational risks and opportunities to ensure program health.
- In collaboration with cross-functional (XFN) partners, drive the operational roadmap to execute on the broader COE strategy.
- Independently managing key parts of day-to-day operations related to supporting our providers and clinical team. This involves deep collaboration with partners across Clinical, Product/Design, Data Science, Analytics, and HR/Legal.
- Scope and manage the execution of key operational initiatives, such as improving the scalability of existing processes and training clinical and support staff on new workflows.
- Design and implement scalable operational solutions capable of handling increased volume and complexity as the COE grows.
- Analyze complex operational challenges to identify root causes and develop creative, effective solutions.
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- Well-being perks and activities, surprise swag, regular community celebration
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
