Operations Internship

Hall of Fame Village•Canton, OH

1d•Onsite

About The Position

The Operations Intern will provide day-to-day operation support across the Hall of Fame Village campus while gaining hands-on experience in sports, events, facility, and stadium operations. This position offers the opportunity to work with multiple departments, while contributing to high-profile football events and operational improvement projects. The ideal candidate is highly organized, possesses strong interpersonal skills, demonstrates a willingness to jump into any task, and has in interest in sports and event operations.

Requirements

Currently pursuing a degree in Sports Management, Event Management, Business Administration, or a related field.
Strong interest in sports, event management, facility management, venue operations, or the sports and entertainment industry.
Ability to work both independently and collaboratively in a team-oriented environment.
Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Ability to take initiative, adapt quickly to changing event needs, and respond effectively in a fast-paced environment.
Exceptional verbal and written communication skills with the ability to interact professionally with guests, vendors, clients, and staff.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) preferred.
Willingness to assist in a variety of operational areas, including event setup and breakdown, inventory management, facility support, and event-day operations.
Must be available to work a flexible schedule, including nights, weekends, and holidays, as business needs require.
Ability to exercise sound judgment, maintain professionalism, and handle confidential information with discretion.

Nice To Haves

Previous experience in event operations, athletics, facilities, guest services, hospitality, or customer service is preferred but not required.

Responsibilities

Provide superior guest service to visitors, guests, clients, vendors, and staff.
Provide administrative support to the Operations team, including data entry, maintaining calendars, event documentation, and checklists.
Assist with the setup, execution, and breakdown of private events, major campus events, and sporting events.
Assist in coordinating and facilitating the schedule of football events throughout the fall season.
Support operations for Canton McKinley Football regular season, Canton McKinley Football postseason, Opendorse Bowl Series, OHSAA Championship Events, etc.
Assist with event logistics, staffing coordination, venue readiness, and event-day execution for football and championship events.
Operational Improvement Projects including: assisting with reorganizing and overhauling storage areas across multiple facilities on campus (including Tom Benson Stadium, Constellation Center for Excellence, Center for Performance, and more); support asset-tagging initiatives and inventory management efforts for operational equipment and materials; and help maintain accurate inventory records and improve organization and accountability of operational assets.
Interpret Banquet Event Orders (BEOs) and assist in executing events according to client expectations and operational requirements.
Review event sheets and assist in ensuring proper setup of tables, chairs, risers, signage, and other event equipment.
Assist with stadium operations and sporting events throughout the Hall of Fame Village campus.
Collect, distribute, and organize event sheets and operational documentation for large-scale events.
Serve in flexible event-support roles including usher, guest services, parking, security support, and other event-day assignments as needed.
Communicate effectively with team members across multiple departments to ensure smooth event execution and campus-wide operational efficiency.
Follow organizational policies, procedures, and compliance standards associated with a publicly traded company.
All other duties as assigned.