2027 - Operations Intern

Transcard Payments•Chattanooga, TN

5d•Hybrid

About The Position

Transcard offers an internship program in the FinTech industry. Our program is designed to provide you with meaningful projects utilized by the business. You’ll see the direct impact of your contribution and get an inside perspective of your desired field while working alongside some of the best in our industry. We continually strive to identify qualified individuals for post-graduate opportunities beyond the internship program. This intern position will operate Monday-Friday during standard business hours. This position is a paid internship, compensation will be based on the qualifications of the applicant. Our goal is to allow you to gain a better understanding of the day-to-day responsibilities within the Operations department while working toward your professional goals as related to your academic coursework.

Requirements

Ability to work remotely and independently from direct supervisor as needed.
Must have great time management, communication, and organizational skills.
Proficient in MS Word, Excel, PowerPoint, and Outlook.
Strong attention to detail and accuracy when maintaining records and processing transactions.
Comfortable learning and navigating multiple internal systems and platforms.
Ability to manage repetitive, high-volume tasks efficiently while maintaining quality.
Strong customer service orientation, with the ability to communicate clearly and professionally with clients.
Ability to work well both independently and as part of a team.

Nice To Haves

Familiarity with customer support or ticketing platforms.

Responsibilities

Working with Customer Support team to learn payment processes and apply that to address issues that may arise with our services.
Shadow the Client Experience team and assist with processes and procedures that help Transcard Clients.
Daily tasks may include card orders, research, card to card transfer, loading cards, unloading cards, closing cards, unclosing cards, blocking cards, and running reports.
Each request could be in a different system, which is imperative to gain knowledge of each internal system and its function.
Assist with resolving client card activation, registration, and account access requests, providing timely support through the team's support/ticketing systems.
Support the team in processing returned payment cards while maintaining accurate operational records.
Contribute to resolving card-related backlogs and other high-volume operational initiatives as needed.