Operations Intelligence Integrator

Barbaricum • Sumter, SC

1d • Hybrid

About The Position

Barbaricum is seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team to deploy and maintain an Army intelligence and targeting system. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir's client’s user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.

Requirements

• Prior hands on and relevant experience with Palantir products
• Ability to travel 25% of the time domestically and internationally as required
• U.S. citizenship (As required by U.S. Government contract)
• TS + SCI Eligible Clearance (As required by U.S. Government contract)

Nice To Haves

• 4+ years of experience in field service support or a related technical role, preferably within a defense or military environment.
• Strong technical knowledge and proficiency in computer systems, networks, and software applications.
• Familiarity with Army intelligence and targeting systems is highly desirable.
• Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure.
• Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users.
• Ability to work independently and as part of a team, while managing multiple tasks and priorities effectively.
• Flexibility to adapt to changing project requirements and operational needs.

Responsibilities

• Provide desk-side training to analysts
• Train analysts/operators in a classroom setting
• Embed with user groups to deeply understand workflows
• Proactively develop relationships with users at customer site and surface use case gaps
• Build initial dashboard products and assist users with building questions
• Remain current and up to date on latest platform features and capabilities
• Staff the Help Desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues
• Provide timely and detailed feedback to the Palantir engineering team about product
• Consistently communicate product or user issues to the Palantir team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed