Operations Intelligence Analyst

Asher Med•Plano, TX

1d•$80,000 - $95,000•Onsite

About The Position

The Operations Intelligence Analyst to build and scale data visibility across the business. This role will own reporting, dashboards, and insights that drive decision-making across multiple functions. You’ll transform raw data into clear, actionable insights—enabling leadership to track KPIs, identify bottlenecks, improve performance, and scale operations efficiently. This is a high-impact, highly technical role ideal for someone with strong Tableau and SQL skills who thrives in fast-paced, ambiguous environments ensuring that billing processes and partner support workflows are efficient, compliant, and aligned with Asher Med’s patient-first philosophy.

Requirements

2–5+ years in analytics, operations, or business intelligence roles
Advanced proficiency in Tableau
Strong SQL skills (complex queries, joins, aggregations)
Experience working with relational databases
Strong analytical and problem-solving abilities
Ability to translate data into clear, actionable insights

Nice To Haves

Experience in telehealth, pharmacy, or healthcare operations
Familiarity with insurance, cash-pay models, or subscription billing
Experience building support teams and processes from early-stage to scale
Exposure to compliance and regulatory considerations in healthcare

Responsibilities

Build and maintain Tableau dashboards across key business functions
Develop standardized reporting for: Patient Success (tickets, response times, resolution rates) Pharmacy Operations (fulfillment, QC, delivery performance) Clinical workflows (intake → prescribing → fulfillment)
Ensure dashboards are accurate, reliable, and actionable
Analyze operational data to identify: Bottlenecks Performance gaps Trends and anomalies
Translate findings into clear, actionable recommendations
Proactively surface insights—not just respond to requests
Write and optimize complex SQL queries across internal databases
Pull, clean, and structure data from multiple sources
Partner with Engineering and Product to improve data pipelines and integrity
Align with leadership on reporting, insights, and strategic improvements
Support Reporting across: Patient Success Pharmacy Clinical Product
Build and maintain reporting for tools such as: Zendesk (support tickets, SLAs, agent performance) Jira (engineering velocity, bug tracking, sprint performance)
Identify opportunities to automate reporting and reduce manual work
Standardize metrics and definitions across teams
Improve data accessibility and usability