Physical Security Intelligence Operations Analyst

Synchrony•Stamford, CT

7d•$26 - $35•Hybrid

About The Position

The Physical Security Intelligence Operations Analyst(s) will provide a critical support function as a member of the Joint Security Operations Center (JSOC) team in ensuring the safety and security of Synchrony personnel and assets. Analysts will work closely with members of the Crisis Management, Security Investigations, Security Intelligence, Executive Protection, Facilities, Human Resource and Fraud Teams. This is a Hybrid Role, which will require spending 2-3 days per week onsite.

Requirements

Bachelor’s Degree or in lieu of degree; 4+ years of security experience in government, law enforcement agency or corporate security organization.
Security experience in government, law enforcement agency, corporate security organization or related field
Ability to research, investigate, compile information, assess and evaluate situations effectively
Critical thinking and problem solving skills
Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, Power Point, etc.)
Comfortable with a high-tech work environment, constant learning of new tools and innovations.
Experience working in a cross-functional team
Verbal communication, presentation and report writing skills
May require flexibility to work different shifts which might include evenings, weekends, holidays, and overtime as necessary.

Nice To Haves

Experience collecting and researching intelligence from a wide range of sources, including open-source intelligence (OSINT), social media, internal databases, dark web monitoring, proprietary fraud platforms, law enforcement reports, and vendor threat feeds
Experience utilizing multiple data sources (e.g., Fraud query-based tools, Neo4j, Lexis, Aperio) to acquire data and reports for analysis and investigative leads
Experience applying critical thinking and problem solving skills within a professional environment
Excellent verbal communication, presentation and report writing skills
Strong Customer Service and incident management skills

Responsibilities

Collect and research intelligence from a wide range of sources, including open-source intelligence (OSINT), social media, internal databases, dark web monitoring, proprietary fraud platforms, law enforcement reports, and vendor threat feeds.
Utilize multiple data sources (e.g., Fraud query-based tools, Neo4j, Lexis, Aperio) to acquire data and reports for analysis and investigative leads
Serves as the main point of contact for the intake and escalation of all physical security and crisis management issues.
Support threat intelligence collection and triage internal systems to detect fraud.
Provide enhanced security monitoring, analyze collected data, audit findings and security procedures, and provide briefings to Synchrony’s security management team for appropriate response.
Responsible for monitoring a variety of crisis, threat intelligence and fraud detection tools to assess impacts to the business and disseminate information rapidly to our leaders for further action and response.
Provide effective and efficient processing of all information relevant to the security operations business.
Responsible for tracking and logging all security events in our security incident management system.
Generate and provide access control reports to different departments throughout Synchrony for auditing and investigations.
Monitor and manage the physical security request management system.
Responsible for monitoring all Synchrony Data Center physical security operations.
Provide physical security support for Investigative teams, Crisis Management events, Intelligence team taskings related to threats against Synchrony assets and personnel.
Provide leverage to Human Resource in regards to investigations
Coordinate guard response to events as necessary through the contract guard manager.
Coordinate maintenance repair requests on security technology.
Prepare and disseminate metric reports on physical security and crisis management data.
Conduct quality assurance and review of security technology and procedures.
Conduct audits on access control operator actions that consists of cardholder access, technology controls, alarm activity and acknowledgements
Monitor media and weather-related events for incidents potentially impacting Synchrony and act as point of contact for crisis management and security related incidents and activate teams as appropriate.
Documentation and maintenance of JSOC and guard procedures
Provide remote oversight of the employees travel to ensure the safety and protection of Synchrony personnel.
Obtain weekly travel information for Synchrony leadership personnel to help support Security Crisis Management on executive protection.
Maintain and publish Security Crisis Management related content on an internal companywide webpage to educate and provide Synchrony employees with helpful tips, security awareness, and travel security.
Conduct investigative research related to fraud, targeted threats, insider risk, and other physical security concerns; gather relevant information supporting senior analyst investigations.
Perform preliminary data analysis to identify patterns, emerging risks, indicator correlations, and anomalies associated with physical security and fraud threats.
Assist in compiling and drafting intelligence reports, threat briefings, and risk assessments.
Support fraud special investigations and executive protection teams by providing context and background intelligence related to potential or identified threat actors.
Collaborate closely with cross-functional teams, including Fraud Investigations, Executive Protection, Physical Security Leadership, and the JSOC.
Maintain accurate records of intelligence activities, research findings, and case documentation in designated systems.
Contribute to refining intelligence processes and tools by recommending enhancements based on analytic needs and research outcomes.
Stay current on relevant threat landscapes, industry trends, and investigative methodologies to enhance team capability.
Contribute ideas toward improving day-to-day business practices related to the JSOC.
Other duties as assigned.