Sales Operations & Business Intelligence Analyst

Xylem•Charlotte, NC

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role As the Sales Operations & Business Intelligence Analyst – Growth Execution (Americas), you will drive the analytical engine behind Xylem’s growth transformation strategy. You will sit at the intersection of sales operations, commercial strategy, and data intelligence—turning complex business data into clear insights that strengthen forecast accuracy, sales visibility, and commercial performance. You will partner with Sales leadership, CI teams, and country leaders to improve data quality, automate reporting, and accelerate data‑driven decision-making across the region. This role is ideal for someone who is curious, proactive, and eager to immerse themselves in the business to identify risks and opportunities before they appear in traditional metrics. In this role, you directly strengthen forecast accuracy, elevate sales discipline, and help execute Xylem’s growth and transformation strategy across the Americas. You will modernize reporting capabilities and influence how commercial performance is measured, managed, and accelerated. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

Bachelor’s degree in Business Analytics, Data Science, Economics, Finance, or a related field.
4–8 years of experience in Sales Operations, Business Analytics, or transformation support within a B2B or industrial environment.
Strong proficiency in Power BI, including dashboard development and data modeling.
Advanced experience using Salesforce and CRM‑driven sales processes.
Proven ability to structure, analyze, and interpret complex datasets.
Experience supporting forecasting, performance management, or commercial review cycles.

Nice To Haves

Proficiency with SQL, Tableau, and additional BI tools.
Familiarity with Lean/CI frameworks such as Bowler charts, X‑matrix, TLIP, A3s, and GDP (these terms are commonly used in Lean environments but may need brief clarification for external candidates).
Experience working with ERP systems such as SAP and multi‑source data environments.
Interest in AI tools, advanced analytics, and automation.

Responsibilities

Analyze commercial and transformation data to identify performance gaps, risks, and growth opportunities.
Strengthen forecasting accuracy and pipeline visibility through Salesforce reporting, CRM data governance, and improved data discipline.
Build and maintain Power BI dashboards to support performance reviews and strategic initiatives.
Conduct deep‑dive analyses on bookings, revenue, margin, backlog, funnel health, and project profitability.
Prepare executive‑ready presentations and data visualizations for strategic reviews.
Collaborate with Growth, CI, and country leaders to support transformation workshops and execution tracking.
Drive reporting automation and continuous improvement initiatives to reduce manual work.
Support adjacent missions such as inventory turnover analysis, funnel reviews, and channel performance insights.