Business Intelligence Analyst - Operations

MidFirst Bank•Oklahoma City, OK

23h•Onsite

About The Position

The Business Intelligence Analyst – Operations partners with operational leaders to design, deliver, and maintain accurate, timely, and actionable reporting and analytics. This role focuses on translating operational workflows and outcomes into standardized metrics, reporting, and insights that support continuous improvement and effective decision-making. The Analyst serves as a bridge between Operations and Technology teams, ensuring reporting solutions meet business needs while adhering to data governance and standards.

Requirements

This position requires a bachelor’s degree in Management Information Systems, Computer Science, Mathematics, or other business-related field with a minimum GPA of 3.0, or 5–7 years of commensurate experience in lieu of specific degree required
Knowledge of general principles of data warehouse environments and enterprise business intelligence tools
Proficiency in reporting and visualization tools (e.g., Power BI, Tableau, or similar)
Proficiency in SQL for analysis and data validation
Understanding of operational workflows, KPIs, and performance metrics
Strong problem-solving, analytical reasoning, and critical-thinking abilities
Excellent attention to detail, and commitment to data integrity
Excellent interpersonal, verbal, and written communication skills, including strong listening skills
Ability to turn complex concepts into understandable content for non-technical users
Ability to work independently and within a team environment
Ability to manage multiple priorities in a fast-paced environment
A strong willingness to learn, adapt, and actively contribute to the success of the organization
Position requires a minimum of 3 years of relevant US based experience.
Position is on-site in Oklahoma City, must reside in area to be considered

Responsibilities

Operational Reporting & Analytics Partner with operational leaders to understand process workflows and objectives
Design, develop, and maintain standardized operational reports
Monitor and analyze key performance indicators (KPIs), including volume, cycle time, backlog, error rates, and SLA performance
Provide proactive, data-driven recommendations to improve operational effectiveness
Business Requirements & Reporting Design Lead requirements gathering for operational reporting initiatives
Translate business needs into reporting specifications and metric definitions
Document business rules, calculation logic, and operational assumptions
Collaborate with Technology and Data teams to ensure accurate implementation of reporting solutions
Validate that delivered solutions meet operational use cases and expectations
Data Quality, Validation & Governance Perform routine data validation, reconciliation, and reasonableness checks
Identify data anomalies, inconsistencies, and quality issues impacting reporting
Partner with Technology and Operational teams to investigate and resolve root causes
Maintain documentation of metric definitions, controls, and reporting standards
Support audit, compliance, and risk management inquiries related to operational reporting
Reporting Portfolio Management & Prioritization Manage an assigned portfolio of operational reporting products and dashboards
Track enhancement requests, defects, and improvement opportunities
Ensure timely delivery of committed reporting deliverables
Stakeholder Engagement & Communication Serve as the primary reporting liaison for assigned operational business units
Present performance insights to managers and senior leaders
Translate complex data into clear, actionable narratives
Facilitate working sessions to review trends, risks, and improvement opportunities
Process Improvement & Enablement Identify opportunities to streamline and standardize reporting processes
Promote best practices for operational reporting
Support adoption of approved self-service reporting tools and standards
Contribute to documentation, training materials, and knowledge sharing
Participate in continuous improvement initiatives