Operations Integrator

CACI International•Ashburn, VA

3d•Hybrid

About The Position

CACI is currently looking for an Operations Integrator with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS). As an Operations Integrator you will support the operations and maintenance of the REVMOD applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages. You will interact with product development teams, network services, security, audit team, and customer service teams to coordinate operations and maintenance of deployed systems.

Requirements

Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3-year check for felony convictions 1 year check for illegal drug use 1 year of check for misconduct such as theft or fraud
College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree
Excellent verbal and written communication skills
7+ years related technical experience
Experience with supporting 6-8 production deployed applications
Managing work with Jira products in the context of software development and reporting across multiple teams
Excellent verbal and written communication skills
Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management
Understanding with a variety of technology stacks and platforms (AWS cloud, Angular, Java, PostgreSQL)
Experience with configuration and operation of monitoring tools such as Splunk
Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA

Nice To Haves

Experience managing operations in an Agile environment
Experience with SecDevOps processes and/or tools
Development experience with a variety of technology stacks and platforms (AWS cloud, Angular, Java, PostgreSQL)
Current and relevant experience with Customs and Border Protection (CBP) applications.

Responsibilities

Triage and troubleshooting incidents with critical end user applications and work in a highly Agile environment
Lead rapid response to quickly investigating incidents and outages
Identifying, diagnosing and resolving issues quickly to minimize downtime.
Create CRs for the REVMOD Applications, work closely with the CM team and own the CM related processes.
Perform proactive monitoring and daily system health checks for REVMOD applications.
Monitor services, jobs, databases and interfaces for failures, irregularities, and performance issues.
Oversee daily infrastructure, systems, services, & external interfaces production ops support.
Support critical processes outside of normal hours to include nights, weekends and holidays.
Overseeing collaboration between different departments in IT, Product, and Shared Services teams or units to ensure smooth integration of operations
Establish, track and report metrics, assess system data, analyze error logs, & capture user reports.
Responsible for operations support metrics and Portfolio service desk ticket queues.
Identify recurring issues and perform root cause analysis
Serves as a backup to the Production support member.
Research any vulnerability scan issues and provide directions for external team co-ordination or ASF production team.
Keep track on incident tickets and follow-up with resolutions