Operations Integration and Delivery, Managed Services Manager

Deloitte•Boston, MA

19d•$131,000 - $218,300•Onsite

About The Position

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. As an Operations Integration and Delivery, Managed Services Manager on the Government & Public Services team, you will be responsible for: Leading day-to-day delivery of an assigned workstream, including scope, schedule, resources, milestones, risks, quality, governance, and deliverables Driving convergence across programs, teams, workflows, infrastructure, mission systems, and service-delivery activities Translating mission objectives and stakeholder requirements into integration plans, standard operating procedures, dependency maps, service-level requirements, and decision materials Facilitating requirements, integration, risk, and stakeholder working sessions while documenting decisions, actions, owners, dependencies, and next steps Monitoring contractor and subcontractor performance, recurring status reporting, performance metrics, escalations, and executive briefings to support task-order execution and compliance requirements

Requirements

Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
Bachelor’s degree
Active Department of Defense Top Secret security clearance
Ability to work onsite at Hanscom Base
3+ years of experience supporting Department of Defense or defense-sector programs in program management, project management office operations, modernization, process improvement, or organizational change
3+ years of experience managing workstreams with multiple stakeholders, teams, vendors, subcontractors, and interdependent milestones
3+ years of experience developing governance frameworks, standard operating procedures, execution plans, service-level agreements, key performance indicators, or program reporting
3+ years of experience with risk assessment, mitigation planning, issue escalation, executive reporting, and security or compliance requirements in government contracting environments
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice To Haves

Experience supporting enterprise infrastructure modernization, secure network environments, mission systems, command and control, or battle management capabilities
Experience supporting indefinite delivery, indefinite quantity contracts, task orders, blanket purchase agreements, or other federal contract vehicles
Experience managing service-level agreements, key performance indicators, contractor performance, service execution plans, or vendor accountability
Experience with Agile, Scrum, systems engineering, model-based systems engineering, requirements management, or test and evaluation

Responsibilities

Leading day-to-day delivery of an assigned workstream, including scope, schedule, resources, milestones, risks, quality, governance, and deliverables
Driving convergence across programs, teams, workflows, infrastructure, mission systems, and service-delivery activities
Translating mission objectives and stakeholder requirements into integration plans, standard operating procedures, dependency maps, service-level requirements, and decision materials
Facilitating requirements, integration, risk, and stakeholder working sessions while documenting decisions, actions, owners, dependencies, and next steps
Monitoring contractor and subcontractor performance, recurring status reporting, performance metrics, escalations, and executive briefings to support task-order execution and compliance requirements