Operations Inspector, OLS

City of New York•New York City, NY

5h•Onsite

About The Position

The Office of Livable Streets (OLS) is seeking to hire an Operations Inspector to assist in the Universal Bus Stop Seating and Edge Object management initiatives. This role is critical in ensuring the implementation and maintenance of DOT’s goal to install a bench or leaning bar at every eligible bus stop in New York City within ten years. The Furniture and Operations Unit (F&O) manages the procurement, planning, installation, and maintenance of various street furniture and safety devices across NYC. The objective is to enhance the city's vibrancy, walkability, bikeability, and mass transit accessibility, especially for those living and working outside central areas. The Operations Inspector will report to the F&O Senior Operations Manager and will be responsible for managing outreach to maintenance partners, business improvement districts, and elected officials. Key duties include using siting criteria to select locations for street furniture, measuring installed sites, photographing locations, verifying correct installation using technical site plans, conducting inspections of bus stops and Street Improvement Projects (SIPs), creating site surveys and installation plans, inspecting installed assets, and maintaining accurate records in a Microsoft Access database and using mobile applications, as well as creating maintenance work orders. This role also involves supporting community-facing work, coordinating with various stakeholders to address local needs and concerns, and ensuring seating and wayfinding elements improve accessibility, comfort, and safety for transit riders, particularly seniors, people with mobility impairments, and caregivers. The position contributes to the equitable implementation of street furniture citywide. The ideal candidate is detail-oriented, curious, capable, a team player with a positive attitude, and possesses strong organizational and communication skills. A willingness to work in the field in all seasons or at DOT warehouse facilities, traveling by biking, walking, or mass transit, is required.

Requirements

Must be serving permanently in the Transportation Specialist civil service title, or be reachable on the Transportation Specialist civil service exam list, or be eligible to be appointed under the 55a program.
Detail-oriented, curious, and capable team player with a positive attitude
Strong organizational and communication skills
Willingness to work in the field in all seasons or at DOT warehouse facilities
Willingness to travel by biking, walking, or using mass transit

Nice To Haves

Professional experience in the built environment
Proficiency in MS Word and Excel
Previous experience with mapping software (ArcGIS)
Previous experience with Computer-Aided Design (CAD)
Previous experience with MS Access

Responsibilities

Manage outreach to maintenance partners, business improvement districts and elected officials
Use siting criteria to select locations for street furniture
Measure installed street furniture sites
Photograph locations of installed street furniture
Using technical site plans to verify if furnishings were installed correctly
Conduct inspections of bus stops and Street Improvement Projects (SIPs)
Create site surveys
Create installation plans
Inspect installed assets
Create and correct accurate records in a Microsoft Access database and using mobile applications
Create maintenance work orders
Support community-facing work related to bus stop seating and signage installations
Coordinate with business improvement districts, community groups, and elected officials to address local needs and concerns
Ensure seating and wayfinding elements improve accessibility, comfort, and safety for transit riders, particularly seniors, people with mobility impairments, and caregivers
Contribute to the equitable implementation of street furniture across neighborhoods citywide